Implementation Specialist

Chs Kids; Hershey (PA); On-site; USD 34,949 - 45,694; Full time

Job summary

Catherine Hershey Schools for Early Learning seeks an Implementation Specialist to audit CHS Center operations for regulatory and accreditation readiness across multiple domains. You will collect results, support remediation, and collaborate with Center leadership to ensure timely documentation for licensing renewals.

Travel to CHS Centers is expected ~80% of the time; strong data analytics, communication, and project management skills are essential to drive audit-ready processes and support CHS

Qualifications

• Bachelor's degree in Management, Business Administration, Finance or similar major required.
• 3-5 years of experience in project management or multi-site coordination.
• Experience with new site or new business launches is preferred.
• Excellent Project Management skills, including time management, organizational skills, ability to multi-task, and prioritize assigned tasks.
• Experience with management of multiple complex workflows.
• Ability to use data and analytics to inform decision making.

Responsibilities

• Plans and conducts audits across all functions within each operating center to ensure ongoing compliance of CHS regulatory and accreditation requirements.
• Works with Center and Regional Leadership to develop and monitor remediation plans for quality and timely completion of recommended action items.
• Communicate plans with Central Office Leadership Team; assist with escalation of remediation issues.
• Establishes best practices for renewal applications and reviews prepared documents and operations for completion and quality.
• Monitors renewal timeframes for each location and provides reminders toward meeting deadlines.
• Prepares reports for Center and Central Office leadership with relevant data and trend analysis.
• Identifies areas of focus for continuous quality improvement planning.
• Executes other duties as assigned.

Skills

Project management

Data analytics

Communication

Time management

MS Office

Cross-functional collaboration

Education

Bachelor's degree in Management/Business Admin/Finance

Tools

MS Office Suite

Project management software

Job description

The Implementation Specialist, reporting to the Launch and Implementation Manager, is responsible for auditing operating CHS Centers to ensure organizational, regulatory, and accreditation requirements are consistently met across all key areas including but not limited to Scholastic, Family Success, Health Services, Operations, Admissions, and Safety. This individual will frequent CHS Centers to audit compliance, gather results for stakeholders, and support and verify remediation, as necessary. This role will have responsibility for collaboration with Center leadership to deliver quality documentation for licensing and accreditation renewals; managing both data requirements and timelines to ensure compliance with regulatory agency expectations. They are responsible for managing calendars throughout the network so that appropriate time and effort is dedicated to responsiveness to outside organizations. In support of the Launch and Implementation Manager, the role will ensure Center operations are always audit ready and that processes and systems are in place to support CHS goals and mission metrics. In support of quality outcomes, this individual will frequent each location throughout the year and drive responsiveness to audit feedback through the use of advanced communication, organizational, and relationship building skills. Pay for this position is in the range of $25.37 to $33.17 per hour based on expertise.

Responsibilities:

• Plans and conducts audits across all functions within each operating center to ensure ongoing compliance of the CHS, regulatory, and accreditation requirements
• Works with Center and Regional Leadership to develop and monitor remediation plans for quality and timely completion of recommended action items
• Communicate plans with Central Office Leadership Team. Assists with escalation of any issues related to remediation actions
• Establishes best practices for each Center around renewal applications and reviews prepared documents and operations for completion and quality.
• Monitors renewal timeframes for each location and provide reminders toward meeting deadlines
• Prepares reports for both Center and Central Office leadership teams with relevant data and trend analysis.
• Identifies areas of focus for continuous quality improvement planning
• Executes other duties as assigned

Qualifications:

• Bachelors degree in Management, Business Administration, Finance or similar major required
• Experience in a non-profit or educational organization a plus
• 3-5 years of experience in project management or multi-site coordination
• Prior experience with new site or new business launches is preferred
• Excellent Project Management skills, including time management, organizational skills, ability to multi- task, and prioritize assigned tasks
• Experience with management of multiple complex workflows
• Ability to use data and analytics to inform decision making
• Demonstrates communication skills that bridge organizational levels and diverse teams
• Demonstrated understanding of and ability to effectively work across multiple locations and departments
• Experience with project management software and other technology including MS Office Suite
• Ability to lift ~25 lbs., and be flexible with light physical activity such as opening filing cabinets and bending/standing as necessary
• Ability to travel to multiple locations on regular basis; work at CHS Centers 80% of the time
• Ability to work in a fast-paced environment with changing priorities
• Ability to proactively identify problems and implement solutions
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning will not tolerate any form of harassment or discrimination on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability, or any other status protected under applicable federal or Pennsylvania law (collectively "Protected Characteristics"), against any applicant for admission, enrolled children, or any other individual(s) who participate(s) in the programs, services, and activities at our Centers.