Standards Manager

Chs Kids; Hershey (PA); On-site; USD 70,380 - 92,000; Full time

Job summary

Chs Kids in Hershey, Pennsylvania is looking for a Standards Manager to ensure high-quality execution of organizational standards and compliance. The role involves leading teams, managing stakeholder communications, and monitoring child safety trends aimed at operational excellence.

The ideal candidate will have a Bachelor's degree, significant experience in early childhood operations, strong analytical skills, and exceptional communication abilities. A hybrid work environment is offered, aligning with CHS values and integrity.

Qualifications

• 5+ years of experience in operations of early childhood centers or related field.
• Experience with organization-wide programs, safety initiatives, and compliance.
• Ability to manage data workflows and translate requirements into solutions.

Responsibilities

• Manage the Standards Coordinator for tracking escalation issues.
• Develop network-wide processes for CHS standards.
• Collaborate with subject matter experts for best practices.
• Monitor child safety trends and develop strategies.
• Support department director in achieving strategic goals.

Skills

Leadership and communication skills

Data analysis

Project management

Stakeholder management

Organizational skills

Education

Bachelor's degree in Education, Management, or related field

MBA or Masters in Educational Leadership

Tools

Analytics tooling

Project management software

Job description

The Standards Manager, reporting to the Director of Standards & Implementation, will focus on supporting consistent, scalable, high‑quality execution of CHS Standards across the CHS network of Centers. This individual will work with subject matter experts to ensure organizational standards, policies, procedures, and systems are aligned, consistent, and meet CHS, regulatory, NAEYC, and safety standards. This individual will ensure that newly developed or refined documentation is effectively cascaded to stakeholders through strong documentation, training, and implementation. This role will review and resolve frequent organization‑wide escalation matters, ensuring timely, effective resolution in alignment with governance compliance and CHS standards. As this is a highly interactive and visible role, the individual holding this position will have strong leadership and communication skills, demonstrate learning agility with strong organization and planning abilities, and be able to build relationships across CHS to ensure operational alignment is achieved in an environment of trust and respect. The salary range for this position is $70,380 - $92,000 per year based on expertise.

Responsibilities

• Manages the Standards Coordinator to ensure effective tracking and updating of escalation issues and trends. Supervises the administrative work of role in support of achieving overall excellence as it relates to execution of standards and governance compliance
• Responsible for developing, refining, and communications related to the implementation of scalable, network‑wide processes to ensure CHS standards are consistently met and implemented in alignment with CHS, regulatory, and accreditation expectations
• Collaborates with Central Office subject matter experts to ensure alignment and best practice in refining or developing new standards
• Liaises with the training and development team to ensure training documentation and delivery in support of policies and procedures that drive operational excellence at CHS Centers.
• Through data tracking and analysis, monitors child safety trends in the areas of child safety leading to and development of strategies, initiatives, and reporting to maintain a culture of safety
• Serves as a resource to CHS Central Office, Regional, and Centers in maintaining strong tracking, responsive communication, and resolution, including refinement, of CHS standards
• Supports department director in achieving the annual Strategic plan and Implementation plan goals

Qualifications

• Bachelor's degree in Education, Management, or related field required. MBA, or Masters in Educational Leadership, or Management a plus
• 5+ years of experience in operations of early childhood centers or a closely related field
• Experience working in or supporting organization wide programs, safety initiatives, and compliance is strongly preferred
• Working knowledge of analytics tooling and project management software, with the ability to work cross functionally, evaluate data workflows, and translate business requirements into scalable solutions
• Excellent communication and stakeholder management skills, with the ability to effectively support senior leadership and board of directors in achievement of goals
• Strong organizational and execution skills, with the ability to manage multiple workstreams in parallel under tight timelines
• Proven ability to stand up and manage cross‑functional workflows involving data, engineering, and analytics teams
• Ability to translate ambiguous, evolving requirements into structured processes and actionable plans
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre‑employment background checks and clearances

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and will be staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning will not tolerate any form of harassment or discrimination on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability, or any other status protected under applicable federal or Pennsylvania law (collectively “Protected Characteristics”), against any applicant for admission, enrolled children, or any other individual(s) who participate(s) in the programs, services, and activities at our Centers.