Launch & Implementation Manager

Chs Kids; Hershey (PA); On-site; USD 70,380 - 92,000; Full time

Job summary

CHS Kids in Hershey, Pennsylvania, is seeking a Launch & Implementation Manager to lead a team ensuring quality delivery and execution of CHS Standards at Centers. This role requires strong leadership, project management skills, and the ability to communicate effectively for operational alignment.

The ideal candidate will have a Bachelor’s degree in a relevant field, 5+ years of management experience, and proficiency in analytics tooling. The position offers a salary range of $70,380 - $92,000 annually.

Qualifications

• 5+ years of experience in operations, organizational management, project management, or quality assurance.
• Experience in start-up environment or franchising preferred.
• Commitment to the mission and values of CHS and MHS.

Responsibilities

• Manage the Launch and Implementation Team for quality delivery and remediation.
• Develop project timelines for new Center launches.
• Communicate launch plan progress and barriers to stakeholders.

Skills

Leadership skills

Project management

Technical fluency

Communication skills

Data analytics

Stakeholder management

Organizational skills

Execution skills

Education

Bachelor's degree in Education, Management, or related field

MBA or Master's in Educational Leadership or Management

Tools

Analytics tooling

Project management software

Job description

The Launch & Implementation Manager, reporting to the Director of Standards and Implementation, will manage a team focused on ensuring high-quality, effective, and timely delivery of CHS Standards at new and operating Centers. This role is responsible for communicating expectations related to both strategic initiatives and operations tasks that will drive consistent, scalable, high-quality execution of launch plans across the CHS network of Centers. This individual supports the pre-and post-launch model that ensures standards, process, and systems are performed within CHS Centers to fidelity through oversight of a team of specialists positioned in CHS Centers. The Launch & Implementation Manager will develop systems for data collection, ensure reliable collection, and use data to distribute among stakeholders and inform quality assurance and Center opening improvements and success. The individual holding this position will have strong leadership skills, project management and technical fluency, and the ability to deliver exceptional outcomes under compressed timelines. As this is a highly interactive and visible role, the individual holding this position will have strong leadership and communication skills, demonstrate excellent planning and data fluency, and be able to build relationships across CHS to ensure operational alignment is achieved in an environment of trust and respect. The salary range for this position is $70,380 - $92,000 per year based on expertise.

Responsibilities

• Manages the Launch and Implementation Team, ensuring quality delivery and remediation for new and operating Centers
• Develops project timelines for new Center launches. Prepares, communicates, and monitors implementation of the actions contained within the plan to ensure consistent and timely achievement of related tasks
• Reviews and edits action plans related to the launch to address changes in policy, procedure or to meet specific location needs
• Communicates launch plan progress and barriers to Center and Central Office stakeholders
• In conjunction with Director of Standards & Implementation, develops auditing tools. Responsible for deploying resources to conduct audits and collect appropriate data for action and reporting
• Leverages internal and external data to inform operational start up planning and other process improvement initiatives in alignment with the Standards Manager
• Post launch, oversees the development of quality assurance and improvement plans and monitors along with Center leadership and the Implementation Specialist to ensure successful outcome of the plan
• Maintains an auditing schedule designed to drive the CHS model of continuous improvement. Coordinates the National evaluation and Local evaluation partners.
• Participates with department director in achieving the annual Strategic plan and Implementation plan goals

Qualifications

• Bachelor's degree in Education, Management, or related field required. MBA, or Masters in Educational Leadership, or Management a plus
• 5+ years of experience in operations, organizational management, project management, quality assurance, or a related field
• Experience working in start-up environment or franchising of education or other business entities is strongly preferred
• Early childhood education experience preferred
• Working knowledge of analytics tooling and project management software, with the ability to guide technical teams, evaluate data workflows, and translate business requirements into
• Excellent communication and stakeholder management skills, with the ability to support senior leadership and board of directors in the effective achievement of annual goals.
• Strong organizational and execution skills, with the ability to manage multiple workstreams in parallel under tight timelines
• Proven ability to manage cross-functional workflows involving data and analytics teams
• Ability to translate ambiguous, evolving requirements into structured processes and actionable plans
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning will not tolerate any form of harassment or discrimination on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability, or any other status protected under applicable federal or Pennsylvania law (collectively “Protected Characteristics”), against any applicant for admission, enrolled children, or any other individuals who participate in the programs, services, and activities at our Centers.