Implementation Specialist

Factbird; Austin (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

Factbird seeks an Implementation Specialist to drive the deployment of its manufacturing intelligence solutions. This role, requiring hands-on experience in manufacturing and engineering, will involve collaborating with customers to ensure successful installations and configurations aimed at optimizing operations. With flexible working conditions and travel opportunities, it's an excellent chance to grow in a dynamic, innovative environment.

Benefits

Flexible working hours

Travel opportunities across North America

Internet reimbursement

Structured onboarding and training

Growth opportunities in various roles

Annual team retreats

Qualifications

• 3+ years of experience in manufacturing or field service.
• Hands-on experience with hardware/software solutions.
• Familiarity with OT environments and networking.

Responsibilities

• Lead the installation and deployment of systems.
• Act as primary contact throughout onboarding.
• Document project progress and configurations.

Skills

Troubleshooting

Communication

Customer Service

Education

Bachelor's Degree in Engineering or related field

Tools

SaaS solutions

PLCs

SCADA

Job description

Join to apply for the Implementation Specialist role at Factbird

Join to apply for the Implementation Specialist role at Factbird

Direct message the job poster from Factbird

People & Culture / Recruitment Team Lead

Location:

Remote – U.S. Based (Travel: 50%+, based on customer needs)

Join Factbird and help transform manufacturing with smarter, faster insights.

We are revolutionizing how manufacturers gain visibility into operations with plug-and-play intelligence tools. As we scale across North America, we're looking for an Implementation Specialist who can deliver exceptional customer experiences and ensure successful deployments of our manufacturing intelligence solutions.

What’s the role about?

As an Implementation Specialist at Factbird, you’ll be the face of our solution during the critical onboarding and deployment phase. You will work hands-on with our customers—on-site and virtually—to install, configure, and optimize Factbird systems across production lines. Your mission is to ensure a smooth, value-driven implementation experience that sets the foundation for long-term success.

Key Responsibilities:

• Lead the on-site and remote installation and deployment of Factbird’s hardware and software solutions at customer manufacturing facilities.
• Act as the primary point of contact throughout the onboarding process—from kickoff to go-live.
• Translate customer needs into tailored configurations and deployment plans.
• Collaborate with Sales, Customer Success, and Product teams to ensure alignment and clear handoffs.
• Troubleshoot issues related to network configuration, hardware setup, and initial data validation.
• Train plant-level stakeholders to ensure adoption and autonomy post-deployment.
• Document project progress, configurations, and lessons learned to support continuous improvement.
• Travel to customer sites (50%+), sometimes on short notice, depending on project needs.

Who are we looking for?

You’re a problem-solver with a bias for action and a passion for helping customers succeed. You thrive in manufacturing environments, enjoy field work, and bring both technical acumen and a service mindset to every engagement.

Qualifications:

• 3+ years of experience in manufacturing, automation, industrial engineering, systems integration, or field service roles.
• Background in Electrical, Mechanical, or Industrial Engineering preferred.
• Familiarity with OT environments (PLCs, sensors, MES, SCADA) and basic networking concepts.
• Hands-on experience implementing hardware/software solutions in live production settings.
• Clear, confident communicator who can engage both plant-floor operators and senior stakeholders.
• Ability to travel frequently and adapt to varied working environments.
• Bonus: Experience with SaaS-based industrial/IIoT solutions or subscription-based platforms.

What you'll get in return:

• Flexible working hours and remote-first setup
• Travel opportunities across North America
• Internet reimbursement and gear for your home office
• Structured onboarding and hands-on product training
• Opportunities to grow into Customer Success, Solutions Consulting, or Technical Enablement roles
• Work with a fun, humble, and passionate international team
• Annual team retreats and off-sites

Factbird is on a mission to make manufacturing more intelligent, efficient, and sustainable. We’re a fast-scaling SaaS company born out of lean manufacturing consulting expertise, now helping global manufacturers access real-time production insights with ease. Join us at the forefront of Industry 4.0 and be part of a people-first, innovation-led culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and General Business

• Industries

  Manufacturing, Software Development, and IT System Custom Software Development

Referrals increase your chances of interviewing at Factbird by 2x

Get notified about new Implementation Specialist jobs in Austin, Texas Metropolitan Area.

Austin, TX $89,120.00-$122,540.00 3 days ago

Austin, TX $90,000.00-$110,000.00 2 weeks ago

Business Solutions Analyst - ERP Implementation

Implementation Manager, Stealth Educational Startup (Remote) - $150,000/year USD

Austin, TX $110,000.00-$150,000.00 1 week ago

Finance Implementation Consultant - US based [OTE $80,000/year USD] - Sparkrock

Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services

Finance Implementation Consultant - US based (OTE $80,000/year USD) - Sparkrock

ServiceNow Knowledge Management Product Owner -REMOTE

Associate Metrics/Air Emission Software Implementation Consultant

National Hardware Specialist, Automation – Remote – 80% Travel

Senior Software Engineer - AI Implementation, Resware

United States $150,000.00-$175,000.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.