Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Runloyal; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

RunLoyal, a leading SaaS provider in the pet care industry, seeks a passionate Onboarding & Implementation Specialist to guide clients through successful onboarding. This role focuses on customer satisfaction and successful implementation of tailored solutions, driving the adoption of innovative software within pet businesses.

Benefits

Competitive compensation

Career advancement opportunities

Dynamic work environment

Qualifications

• 3+ years of experience in ERP, SaaS, or technology onboarding/implementation highly preferred in the pet care industry.
• Excellent communication and project management skills.
• Metrics-driven mindset with strong attention to detail.

Responsibilities

• Lead new customers through structured onboarding from kickoff through go-live.
• Coordinate data migration, system configuration, and integrations.
• Track onboarding metrics and provide interactive training sessions.

Skills

Communication

Project Management

Attention to Detail

Consultative Approach

Tech-savvy

Tools

Excel

CRM Systems

Implementation Tools

Job description

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

1 month ago Be among the first 25 applicants

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Location:

Remote (Atlanta, GA Preferred)

Job Type:

About RunLoyal:

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

Role Overview:

You are passionate about being part of something great, driven by the opportunity to make customers successful and ensure their long-term satisfaction with the product.

We are looking for an experienced Onboarding & Implementation Specialist who can lead clients through the setup of complex SaaS or ERP systems, using a consultative approach to tailor the platform to each business’s unique workflows and goals.

You will serve as a trusted advisor, guiding new clients through a structured, data-driven onboarding process to maximize their success and adoption.

What You’ll Do:

● Lead new customers through structured onboarding from kickoff through go-live.

●Consultatively assess client workflows, needs, and business processes to configure RunLoyal’s system for best fit.

●Coordinate data migration, system configuration, and integrations.

●Provide interactive training sessions via calls, video sharing sessions, and written materials.

●Track and report onboarding metrics such as time-to-launch, activation rates, and customer satisfaction.

●Identify workflow gaps and recommend best practices to clients to drive faster adoption.

●Proactively manage onboarding project timelines, ensuring milestones and deliverables are achieved.

●Collaborate closely with internal product, support, and data teams to resolve onboarding roadblocks.

●Maintain clear, detailed client documentation throughout the onboarding lifecycle.

●Gather customer feedback to continuously improve our onboarding process.

What You Bring:Must-Have Qualifications:

●3+ years of experience in ERP, SaaS, or technology onboarding/implementation.(Highly preferred in the pet care and related industry)

●Excellent written and verbal communication skills.

●Highly consultative approach with ability to understand complex workflows.

●Strong project management skills: manage multiple clients simultaneously and meet deadlines.

●Extraordinary attention to detail and ability to track multiple client progress points.

●Strong follow-through to ensure a smooth and complete onboarding process.

●Metrics-driven mindset: comfortable setting onboarding KPIs and measuring success.

●Tech-savvy: Proficient with Excel, CRM systems (Hubspot, Salesforce), and support platforms (Zendesk, Freshdesk).

●Ability to work independently with a strong ownership mentality.

Preferred Qualifications:

●Prior experience in pet care, veterinary, or related industries.

●Exposure to SaaS data migration, and experience documenting business processes.

●Familiarity with implementation tools (e.g., Asana, Smartsheet, ClickUp, JIRA).

●Knowledge of reporting/analytics tools to measure client onboarding health.

●Passion for pets and the pet care industry!

What We Value:

●Customer-Centricity: Every interaction should drive client success.

●Attention to Detail: Excellence lies in the small things.

●Consultative Partnership: Understand, advise, and tailor solutions for every client.

●Accountability & Ownership: Take initiative, own results, and celebrate wins.

●Continuous Improvement: Always seeking better ways to serve clients and scale impact.

Why Join RunLoyal:

●Opportunity to work with a rapidly growing SaaS platform shaping the pet care industry.

●Dynamic, fast-paced environment with opportunities for career advancement.

●Work with a passionate, collaborative, and forward-thinking team.

●Competitive compensation and benefits for 1099 contractors.

How to Apply:

Send your resume and a brief cover letter to [e-mail] with the subject line “Onboarding Specialist – [Your Name]”.

RunLoyal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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