Implementation Project Manager

SafeGuard World International Limited; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Autonomy & Flexibility (Remote first)

Bonding Leave

2 Charitable Days

Reward & Recognition Program

Corporate bonus/SIP

Coworking Space

Job summary

Safeguard Global is a global company offering remote and hybrid work arrangements. The Implementation Project Manager leads multi-country implementations across EOR and Managed Services, coordinating internal teams, partners, and client stakeholders to ensure successful delivery and seamless transitions to ongoing service delivery.

The role emphasizes strong project management, risk management, and a client-centric approach to deliver an exceptional customer experience across diverse regions.

Qualifications

• Proven experience as an Implementation or Project Manager in a client-facing role.
• Experience with HR, Payroll, Global Employment, Accounting or Entity Management preferred.
• Strong project management, risk management, and stakeholder communication skills.
• Customer-centric mindset with strong problem-solving abilities.

Responsibilities

• Welcome clients on behalf of Safeguard Global and help them understand our products and ecosystem.
• Serve as the primary contact for new and expanding clients during implementation.
• Lead end-to-end implementation projects across EOR and Managed Services offerings.
• Create, manage, and maintain detailed multi-workstream project plans.
• Coordinate across internal teams, partners, and stakeholders.
• Oversee client setup, technology adoption, and platform training.
• Identify and mitigate risks and dependencies.
• Ensure accurate go-live forecasting and delivery targets.

Skills

Implementation/PM experience

HR/Payroll/global employment

Risk management & stakeholder comms

Customer-centric mindset

Multi-country implementations

Job description

Ready to join the future of work?

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first!

Role Overview:

The Implementation Project Manager serves as the primary point of contact for clients throughout the implementation lifecycle, leading complex, multi-service and multi-country implementations across Safeguard Global solutions, including EOR and Managed Services offerings. This role owns end-to-end project delivery for an assigned book of business, coordinating across internal operational teams, global partners, and client stakeholders to ensure all requirements are met. The Implementation Project Manager acts as both a subject matter expert and client advisor, influencing outcomes, managing risk, and ensuring seamless transitions into ongoing service delivery while delivering an exceptional client experience.

Key Responsibilities:

• Responsible for welcoming clients on behalf of Safeguard Global and providing guidance to help them understand our products, services, and overall ecosystem as part of their introduction to the company.
• Serve as the primary point of contact for new and expanding clients during implementation.
• Lead end-to-end implementation projects across EOR and Managed Services offerings.
• Create, manage, and maintain detailed multi-workstream project plans.
• Coordinate across internal operational teams, partners, and stakeholders.
• Oversee client setup, technology adoption, and platform training.
• Proactively identify and mitigate risks and dependencies.
• Ensure accurate go-live forecasting and achievement of delivery targets.
• Partner with Sales and Client Success to ensure seamless handoff and long-term success.
• Champion client experience and drive strong CSAT/WSAT outcomes.

Key Skills, Experience & Qualifications:

• Proven experience as an Implementation or Project Manager in a client-facing role.
• Experience with HR, Payroll, Global Employment, Accounting or Entity Management preferred.
• Strong project management, risk management, and stakeholder communication skills.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to manage complex, multi-country or multi-service implementations.

Who we are and what we do:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits

• - Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• - Bonding Leave: Enjoy paid leave to bond with your new family member.
• - 2 Charitable Days: Contribute to causes you believe in.
• - Reward & Recognition Program: Be rewarded for your success and championing our values.
• - Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• - Coworking Space : Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian:

• - International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• - Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• - Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Welcome to the Future of Work!

#LI-EB1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.