Implementation Manager

FNBTech, Inc; Town of Texas (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Unlimited PTO

401(k) match

Opportunities for career growth

Job summary

FNBTech, Inc is seeking a highly skilled Implementation Manager to lead clients through onboarding. This critical role involves managing client implementations, training, and technical configuration while ensuring strong client relationships.

The ideal candidate has 3+ years in software implementation and project management, particularly in the hospitality industry. We offer competitive salary and benefits including unlimited PTO and a vibrant company culture.

Qualifications

• 3 years of experience in complex software implementation or project management.
• Proven ability to manage multiple projects in a fast-paced environment.
• Strong understanding of the hospitality industry and relevant technology.

Responsibilities

• Lead and manage multiple client implementations simultaneously.
• Act as the primary point of contact for clients during onboarding.
• Conduct training sessions for clients on platform usage.
• Work with clients to configure software for their needs.
• Collaborate with Sales and Support teams for seamless transitions.
• Identify and resolve potential roadblocks during implementations.
• Maintain detailed project plans and documentation.
• Provide feedback to improve software and implementation processes.

Skills

Project management

Client relationship management

Technical configuration

Problem-solving

Communication

Education

Bachelor's degree or equivalent experience

Tools

Project management software (e.g., GuideCX, Monday)

Job description

Description

About Us

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since then, we have brought the best to Texas for a warm southern twist! Our goal is to collaborate with restaurateurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for our clients. Our platform is built to accommodate operators from independent restaurateurs to regional and national chains.

Overview

We are looking for a highly skilled and experienced Implementation Manager to lead our clients through a successful onboarding journey. This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep understanding of software implementation best practices, excellent project management skills, and a passion for helping others succeed with technology.

Responsibilities

• Project Management: Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget.
• Client Relationship Management: Act as the primary point of contact for clients during the onboarding phase. Build and maintain strong relationships with key stakeholders, guiding them through a seamless transition.
• Onboarding & Training: Conduct comprehensive training sessions for clients to ensure they fully understand and can utilize our platform's features.
• Technical Configuration: Work with clients to configure and set up the software to meet their specific business needs and workflows.
• Cross-Functional Collaboration: Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff and a seamless client experience.
• Problem-Solving: Proactively identify and resolve potential roadblocks during the implementation process.
• Documentation: Create and maintain detailed project plans, timelines, and documentation to ensure all parties are aligned.
• Continuous Improvement: Provide feedback to the Product and Engineering teams to help improve the software and the overall implementation process.

Qualifications

• 3 years of experience in complex software implementation, professional services, or a similar project management role.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• A strong understanding of the hospitality industry (e.g., hotels, resorts, restaurants) and the technology that supports it is highly preferred.
• Excellent project management skills with the ability to create and execute detailed project plans.
• Outstanding communication, presentation, and interpersonal skills.
• A proactive, problem-solving mindset with a passion for helping others succeed.
• Experience with project management software (e.g., GuideCX, Monday, etc).
• Bachelor's degree or equivalent experience.
• Must be within commuting distance to Farmers Branch, TX and able to work in office at least 4 days per week.

What We Offer

• Competitive salary
• Competitive benefits package including medical, dental, and vision insurance
• Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
• Unlimited PTO
• Retirement plans with 401(k) match
• Opportunities for career growth and professional development
• Vibrant company culture with frequent team-building events
• A collaborative and supportive work environment that values innovation and inclusivity