Implementation Project Manager

Apt; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Apt is seeking an experienced Implementation Project Manager to lead a high-visibility, client-facing SaaS deployment for a major enterprise client. You will own the project from kickoff through go-live, coordinating with client stakeholders and vendor teams to ensure the solution meets defined objectives.

Responsibilities include gathering requirements, translating them into a clear design, and tracking decisions with meticulous documentation.

Qualifications

• Experience as a Project Manager on vendor SaaS implementations.
• Strong attention to detail across complex, custom deployments.
• Able to translate client requirements into designs.
• Excellent written and verbal communication.
• Proven stakeholder management across multiple levels.

Responsibilities

• Lead the vendor SaaS implementation from requirements to delivery.
• Document business requirements and translate them into a solution design.
• Coordinate delivery using the client's preferred methodology (Agile, Waterfall, SAFe, or hybrid).
• Log and manage notes and work items in Azure DevOps.
• Communicate risks early and keep stakeholders aligned.
• Foster professional client relationships in a collaborative, business-casual environment.

Skills

Vendor SaaS implementation

Azure DevOps

Delivery Methodologies

External-facing

Requirements gathering

Tools

Azure DevOps (ADO)

Job description

We're looking for an experienced Implementation Project Manager to lead a high-visibility, client-facing engagement implementing a custom-configured SaaS solution for a major enterprise client. This is an external-facing role - you'll sit at the intersection of our team, the client, and the vendor solution, driving requirements gathering, solution design, and delivery from kickoff through go-live.

This role demands strong attention to detail. You'll be tracking requirements, decisions, and action items across a custom implementation and translating them into clear, well-organized documentation - nothing can slip through the cracks.

What You'll Do:

• Serve as the primary external project manager on a custom SaaS implementation for an enterprise client, owning the project from requirements through delivery.
• Gather and document business requirements directly with client stakeholders, then translate them into a clear solution design.
• Manage day-to-day delivery of the implementation, adapting your approach to fit the methodology the client prefers - Agile, Waterfall, SAFe, or a hybrid of the three.
• Track project details, decisions, and action items with a high degree of accuracy and organization, using Azure DevOps (ADO) to log and manage detailed notes and work items.
• Communicate proactively and clearly with both the client and internal program leadership, flagging risks early and keeping stakeholders aligned.
• Build strong working relationships with the client team, representing our organization professionally in a business-casual, collaborative environment.

What We're Looking For:

• Proven experience as a Project Manager on vendor software / SaaS implementation projects, ideally in an external, client-facing capacity.
• Strong attention to detail with a demonstrated ability to track and follow through on the details of a complex, custom implementation - this is one of the most important qualities for this role.
• Working familiarity with multiple delivery methodologies (Agile, Waterfall, SAFe) and the flexibility to adapt to what the client needs rather than a single fixed approach.
• Excellent verbal and written communication skills; comfortable engaging directly with client stakeholders at multiple levels.
• Solid business acumen and the ability to quickly build credibility with a new client and industry.
• Experience with, or strong working knowledge of, Azure DevOps (ADO); candidates with hands-on ADO experience will be prioritized.
• A seasoned professional who can hit the ground running with minimal ramp-up time.