Implementation Project Manager

Xpertise Recruitment; Birmingham (AL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) with company match

Disability Insurance

Job summary

Xpertise Recruitment is seeking a hands-on Enterprise Implementations Lead to own end-to-end client onboarding for a globally known enterprise SaaS platform in Birmingham, AL. You will manage timelines, coordinate cross-functional resources, and drive successful go-lives.

You'll coordinate enterprise integrations, maintain strong client relationships, and ensure process adherence and clear communication throughout delivery. PM certification is preferred but not required.

Qualifications

• 3+ years delivering implementations in enterprise environments.
• End-to-end implementation experience for enterprise clients.
• Experience with SaaS product implementations or enterprise software onboarding.
• Strong ability to manage client expectations under pressure.
• Excellent communication and problem-solving with cross-functional teams.
• PM certification (PMP/PRINCE2) preferred but not essential.

Responsibilities

• Managing end-to-end implementation projects from kick-off through go-live, ensuring on-schedule delivery within scope.
• Leading the client onboarding process, understanding requirements and setting timelines, deliverables, and support.
• Coordinating technical integrations with client systems and ensuring seamless data flow.
• Serving as the primary contact for clients during implementation and maintaining relationships through delivery.
• Ensuring activities follow established processes, are documented, and lessons are captured for future projects.

Skills

Project delivery

Client onboarding

Enterprise integrations

Client relationship management

Documentation & process adherence

Job description

Focus: Enterprise Integrations | Client Onboarding | SaaS

Type: Permanent | Full-time

Location: Birmingham, Alabama

About the Role

You’ll manage the end-to-end implementation of an enterprise SaaS platform for a globally known enterprise client. This is a hands‑on delivery role where you’ll own the entire client onboarding lifecycle, ensuring smooth deployments, successful integrations, and clients achieve their desired outcomes.

Your core mandate is clear: deliver projects on time, on scope, and with the level of precision that keeps clients confident and satisfied throughout the process. You’ll manage timelines, coordinate technical and functional resources, and serve as the primary point of contact for clients during implementation.

You’ll be responsible for:

• Project Delivery - Managing end-to-end implementation projects from kick‑off through go‑live, ensuring all deliverables are met on schedule and within scope
• Client Onboarding - Leading the client onboarding process, understanding their requirements, and setting clear expectations around timelines, deliverables, and support
• Enterprise Integrations - Coordinating technical integrations with client systems, working alongside technical teams to resolve issues and ensure seamless data flow
• Client Relationship Management - Serving as the primary point of contact for clients during implementation, managing expectations, communicating progress, and maintaining strong relationships through delivery
• Documentation & Process Adherence - Ensuring all implementation activities follow established processes, are properly documented, and lessons learned are captured for future projects

This role offers the opportunity to make a direct impact on client success and work with a globally recognized enterprise platform.

About You

• 3+ years' experience delivering implementations in fast‑paced, customer‑centric, enterprise environments
• Proven track record managing end‑to‑end implementation/deployment projects for enterprise clients
• Experience with SaaS product implementations or enterprise software onboarding
• Strong ability to manage client expectations and maintain relationships under pressure
• Comfortable coordinating across technical and functional teams
• Excellent communication and problem‑solving skills
• Detail‑oriented with strong project management discipline
• Project Management certification (PMP, PRINCE2, or equivalent) preferred but not essential

Ideal Profile:

You’re someone who thrives on clarity and execution. You’re organized, methodical, and genuinely enjoy the hands‑on work of getting a project across the finish line. Clients trust you because you do what you say you’ll do, communicate clearly and frequently, and stay calm when things get complex. You take pride in delivery excellence and understand that the success of each implementation reflects on the product and company. You’re detail‑oriented without losing sight of the bigger picture, and you’re equally comfortable in a spreadsheet, a technical integration call, or a client board room.

What We’re Offering

• 401(k) with company match
• Disability Insurance

Next Steps

If this role resonates with your experience and ambitions, we’d love to hear from you.

Julian Harrison

Xpertise Recruitment

This role is being recruited for by Xpertise Recruitment on behalf of their client.