Implementation Project Manager

Miami Neuroscience Institute Baptist Health South Florida; Alaska; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading healthcare provider seeks an experienced Implementation Project Manager to lead complex projects within the Implementation Services Department. This remote role requires a blend of strong project management experience and expertise in the health benefits industry. The candidate will oversee multiple projects, ensuring alignment with client needs and strategic goals while fostering collaboration across teams.

Qualifications

• Minimum one year in health plan, managed care or benefits management.
• Three years of project management experience.
• Comfortable in high-visibility, cross-functional roles.

Responsibilities

• Manage multiple complex projects ensuring high-quality, on-time delivery.
• Lead issue and risk management processes; facilitate problem-solving discussions.
• Create and maintain comprehensive project documentation.

Skills

Communication

Stakeholder Management

Problem Solving

Project Management

Facilitation

Education

Bachelors Degree

Tools

Microsoft Office

Smartsheet

Job description

Implementation Project Manager

The Implementation Project Manager plays a key role within the Implementation Services Department, reporting to the PMO Manager. This role involves leading and managing multiple complex, cross-functional projects from initiation through delivery, ensuring alignment with strategic goals and client needs, primarily focusing on implementation of Laboratory Benefit Management (LBM) solutions with health plan clients. The position requires strong communication and stakeholder management skills to influence across a matrixed organization. Responsibilities include risk and issue management, contributing to process improvement initiatives, and acting as a subject matter expert on the Lab Benefit Management program. This highly visible, client-facing role requires strategic thinking, a client-centric attitude, and healthcare industry experience, particularly with managed care, health plan, or benefit management companies. This role is remote with up to 20% travel required for client and internal meetings.

This position is eligible for remote work, but quarterly travel will be required to the corporate office located in Tampa, Florida.

Essential Functions and Responsibilities:
Simultaneously manage multiple complex projects with significant technical and operational demands.
Lead end-to-end implementation efforts, directing cross-functional internal and external teams to ensure high-quality, on-time delivery aligned with strategic goals and client expectations.
Foster strong working relationships across a matrixed organization, influencing without direct authority.
Develop and tailor comprehensive project plans, applying appropriate project management frameworks for each client and initiative.
Apply strategic, end-to-end thinking to drive execution across all phases of the project lifecycle.
Create and maintain critical project documentation, including Charters, RAID Logs, Project Plans, Milestone Charts, Work Breakdown Structures (WBS), Status Reports, Meeting Agendas/Notes, and Communication Plans.
Deliver clear and impactful project reporting (e.g., Status Reports, Steering Committee decks) to keep stakeholders informed and aligned.
Coordinate and oversee multiple interdependent workstreams such as Data Integration, Clinical Policy, Testing, Provider/Workforce Training, Prior Authorization, and Utilization Management.
Communicate clearly in both verbal and written formats to ensure alignment across project teams, leadership, and clients.
Lead issue and risk management processes: proactively identify risks, implement mitigation strategies, and manage timely issue resolution and escalation.
Facilitate collaborative, cross-functional problem-solving discussions to identify innovative solutions.
Ensure all project activities adhere to internal policies, procedures, and governance standards.
Serve as a subject matter expert on programs, supporting requirements gathering and internal solution design.
Lead or contribute to internal process improvement initiatives using formal methodologies to enhance efficiency, including documentation of workflows, SOPs, and job aids.
Participate in and lead internal projects and cross-organizational initiatives to drive operational excellence and strategic alignment.

Qualifications:
Minimum of one (1) year of experience in health plan, managed care, or benefits management industry
Minimum of three (3) years of project management experience in business/operations
Bachelors Degree
Comfortable in a high-visibility, individual contributor role with cross-functional collaboration across organizational levels
Strong meeting facilitation, presentation, and note-taking skills
Innovative, organized, and detail-oriented
Demonstrated ability to lead a team through problem solving and creative solutioning
Comfortable in ambiguity and leading to clarity
Excellent written and verbal communication skills
Demonstrated ability to negotiate solutions between stakeholders
Effective leader without direct authority
Proficient in Microsoft Office applications (PowerPoint, Excel, OneNote)
Experience in process improvement and documentation
Preferred Qualifications:
PMP or CAPM Certification
Technical (IT) project management experience
Six Sigma certification or other process improvement methodology experience
Account Management/Client Services experience
Experience with Smartsheet (building workspaces: sheets, forms, reports, dashboards)