Implementation Program Manager

Roadrunner; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Lunch, dinner, snacks, and coffee

Take what you need vacation policy

Job summary

Roadrunner, an innovator replacing legacy CPQ software, is hiring in San Francisco for a Solutions Engineer/Architect who can own complex, enterprise-scale implementations. You will lead end-to-end delivery, map quoting processes, and coordinate API integrations with internal teams and executive stakeholders.

This role requires deep CPQ/CRM familiarity, strong communication skills, and willingness to travel during onboarding.

Qualifications

• Experience in solutions engineering or architecture for enterprise deals or implementations end-to-end.
• Comfort engaging with technical teams and executive stakeholders (CIOs, RevOps, CAOs).
• Hands-on familiarity with CPQ and CRM systems (Salesforce, SAP CPQ, HubSpot) and enterprise quoting/workflows.
• Knowledge of ERP integrations (NetSuite, Oracle, SAP) and revenue-related processes.

Responsibilities

• Deliver multiple moderately complex to complex solutions.
• Manage end-to-end delivery of Roadrunner implementation engagements.
• Monitor project quality, financials, risk, and delivery performance.
• Ensure programs are delivered on time and within budget.
• Proactively identify and mitigate project risks.
• Communicate with executive stakeholders, including C-level leaders.
• Drive product adoption by aligning implementations to business goals.

Skills

Solutions engineering

Solutions architecture

Technical consulting

Executive stakeholder communication

Tools

Salesforce

SAP CPQ

HubSpot

NetSuite

Oracle ERP

SAP ERP

Job description

About us

At Roadrunner, we’re replacing the broken CPQ software that Sales teams have complained about, worked around, and given up on for years. Not improving it - replacing it. We’re building a new agentic stack called PQA - Prompt, Quote, Approve, designed for the enterprise, on a data model built for how pricing actually works today.

We’re Kleiner Perkins’ first incubation since Glean, led by two‑time founders with successful exits, and a team of engineers from Snowflake, Databricks, Citadel, Meta, Robinhood, Brex, and so on. We’re in‑person in San Francisco, and we’re just getting started.

What you’ll do

• Deliver multiple moderately complex to complex solutions.
• Manage end‑to‑end delivery of Roadrunner implementation engagements.
• Monitor project quality, financials, risk, and overall delivery performance.
• Ensure programs are delivered on time and within budget.
• Proactively identify and mitigate project risks.
• Manage project plans across multiple concurrent engagements.
• Communicate effectively with executive stakeholders, including C‑level leaders.
• Drive product adoption by aligning implementations to business goals and innovation.
• Collaborate with cross‑functional and geographically distributed teams.

Example projects

• Lead a POC with a mid‑market manufacturing company to demonstrate how Roadrunner’s PQA layer integrates with Salesforce and NetSuite, including live pricing rules, approval workflows, and order synchronization, from kickoff to a working demo in two weeks.
• Own the technical workstream for a global SaaS customer’s implementation: map their existing quoting process, design the data model migration from legacy CPQ, and coordinate API integration with their internal engineering team.

What you’ll bring

• Experience in solutions engineering, solutions architecture, or technical consulting with a track record of owning complex enterprise deals or implementations end‑to‑end.
• Comfort engaging both technical teams and executive stakeholders, including CIOs, RevOps leaders, and CAOs.
• Hands‑on familiarity with CPQ and CRM systems (e.g., Salesforce, SAP CPQ, HubSpot), and a strong understanding of enterprise quoting, pricing, and approval workflows.
• Working knowledge of ERP platforms (e.g., NetSuite, Oracle, SAP) and how they integrate with the broader revenue stack, including order management, billing, and revenue recognition.
• Proven experience delivering quote‑to‑cash programs.
• Strong communication skills – able to translate complex technical concepts into clear narratives for business audiences and vice versa.
• Willingness to spend time in San Francisco during onboarding and travel as needed.

Bonus points if…

• You’ve sold or implemented CPQ specifically – you understand the pain points firsthand and can meet customers where they are.
• You’re comfortable with data modeling and can dig into pricing, etc. data schemas without needing a hand‑hold from engineering.
• You've been at an early‑stage company and know what full ownership of end‑to‑end delivery actually feels like.

What we offer

• Medical, dental, and vision benefits for you and your family.
• Lunch and dinner, as well as snacks and coffee to keep you energized.
• Take what you need vacation policy.

Equal opportunity

We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Roadrunner is an equal opportunity employer.