Implementation Operations Manager (Remote - US)

Jobgether; United States; Remote; USD 140,000 - 160,000; Full time

Job summary

A leading technology platform seeks an Implementation Operations Manager to oversee customer onboarding processes in the United States. This role involves leading a team to enhance customer satisfaction, improve onboarding frameworks, and ensure timely project delivery in a fast-paced environment.

Benefits

Flexible PTO policy

Market-leading medical, vision, and dental insurance

401(k) with 4% matching

Wellness reimbursement/stipend

Weekly pizza stipend

Opportunities for career advancement

Qualifications

• 5-7+ years in SaaS, POS, or related tech.
• 3+ years in a leadership role.
• Experience managing distributed/hybrid teams.

Responsibilities

• Lead and mentor a team of implementation consultants.
• Design scalable onboarding frameworks.
• Monitor project health and team productivity.

Skills

Leadership

Project Management

Cross-functional Collaboration

Data-driven

Education

Bachelor's degree

MBA

PMP certification

Tools

Performance Tracking Tools

Job description

Implementation Operations Manager (Remote - US)

Implementation Operations Manager (Remote - US)

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This range is provided by Jobgether. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $160,000.00/yr

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Implementation Operations in the United States.

This role is essential for overseeing the strategic execution of customer onboarding and implementation processes across a growing technology platform. The Manager, Implementation Operations will lead a team responsible for delivering seamless, efficient onboarding experiences that maximize customer satisfaction and time-to-value. This position calls for a leader who combines strong operational expertise with the ability to drive continuous improvement and cross-functional collaboration. You'll be central to building scalable frameworks and ensuring implementation excellence in a high-growth environment.

Accountabilities:

• Lead, mentor, and grow a high-performing team of implementation consultants
• Design and continuously improve scalable onboarding frameworks and playbooks
• Oversee end-to-end customer implementations, ensuring quality and timely delivery
• Collaborate closely with Product, Sales, Support, and Account Management teams
• Define and track KPIs to monitor project health, team productivity, and client satisfaction
• Act as the customer's advocate during onboarding, escalating issues and ensuring a seamless experience
• Identify opportunities for automation and self-service to improve implementation efficiency
  
  
  

Requirements

• 5-7+ years of experience in SaaS, POS, or related tech industries, with at least 3 years in a leadership role
• Proven track record in building and scaling onboarding or implementation teams
• Strong understanding of project/change management and technical onboarding lifecycles
• Excellent cross-functional collaboration and stakeholder management skills
• Data-driven approach with experience using tools for performance tracking and reporting
• Experience managing distributed or hybrid teams
• Bachelor's degree required; MBA or PMP certification is a plus
  
  
  

Benefits

• Competitive salary: $140,000-$160,000 per year
• Flexible PTO policy
• Market-leading medical, vision, and dental insurance
• 401(k) with 4% matching
• Wellness reimbursement/stipend
• Weekly pizza stipend
• Opportunities for career advancement in a fast-growing tech environment
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Primary and Secondary Education

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