HR Experience Operations Manager | Americas

Deel; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Deel is seeking an HR Experience Operations Manager for its Americas team. This role involves managing day-to-day HR operations, ensuring compliance across 90+ countries, and leading process improvements to deliver exceptional services to employees. Ideal candidates should have substantial HR experience, particularly in global settings, and a passion for enhancing operational excellence.

Benefits

Stock grant opportunities

Flexible remote work options

Access to WeWork spaces

Health benefits

Qualifications

• 5+ years of HR operations experience in a global environment.
• 2-3 years of leadership experience managing HR teams.
• Proven experience in managing HR processes across multiple countries.

Responsibilities

• Oversee daily HR Experience operations ensuring compliance.
• Manage employee lifecycle from onboarding to offboarding.
• Lead initiatives to streamline HR operations.

Skills

Project Management

Compliance

Communication

Collaboration

Education

Bachelor’s degree in HR, Business Administration

Job description

HR Experience Operations Manager | Americas

Join to apply for the HR Experience Operations Manager | Americas role at Deel

HR Experience Operations Manager | Americas

Join to apply for the HR Experience Operations Manager | Americas role at Deel

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Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our HR Experience function, ensuring that processes are efficient, compliant, and aligned with Deel’s global growth. You will manage the entire employee lifecycle across Deel’s Employee of Record (EOR) services in over 90 countries—from onboarding through to offboarding—while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide.

Responsibilities

• Ensuring and maintaining compliance and HR operations in APAC in accordance with relevant employment laws and regulations and operational rules and RACI.
• Contributing to HR product planning and scoping.
• Participating in the initial levels of HR interviews.
• Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates.
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
• Managing standard onboarding and offboarding processes for EORs.
• Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs).
• Responsible for ensuring the quality of the HR operations in the assigned countries.
• Being the subject matter expert for the country's operational quality and knowledge.
  
  

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field
• 5+ years of experience in HR operations or related fields, preferably in a global, fast-paced environment
• 2-3 years of leadership experience managing HR teams or initiatives
• Proven experience in managing HR processes across multiple countries (EOR experience is a plus)
• Strong project management skills with a track record of process improvement and operational efficiency
• Excellent communication and collaboration skills with cross-functional teams
• Detail-oriented with a focus on compliance and accuracy in HR operations
  
  

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
  
  

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Human Resources Services

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