Vice President, Patient Solutions

RXinsider LTD.; Town of Florida (NY); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Matching 401(k)

Medical, dental, vision, life, & short

Disability insurance

Job summary

AssistRx, Inc. seeks a senior executive to lead Patient Solutions, responsible for end-to-end program execution, client satisfaction, and revenue growth across pharma partnerships.

You will drive cross-functional collaboration, optimize delivery models, and build scalable workforce strategies while maintaining stringent compliance and data privacy standards. This role reports to the executive leadership team and shapes the enterprise growth roadmap.

Qualifications

• Bachelor's degree required in a relevant field.
• MBA or MHA or related master's degree strongly preferred.
• 10–15+ years in healthcare operations, patient support programs, or pharma services.
• 5+ years in senior leadership (Director/VP level).

Responsibilities

• Provide executive oversight of all Patient Solutions programs to ensure delivery against KPIs and client expectations.
• Own P&L performance, including revenue realization and cost management.
• Lead large-scale, multi-site operations and program delivery with a focus on scalability.
• Partner with cross-functional teams (Technology, Finance, Compliance) to drive innovation and efficiency.
• Ensure compliance with healthcare regulations, data privacy, and audit readiness.
• Develop leadership bench strength and workforce strategy for sustained growth.

Skills

Strategic Leadership

Operational Excellence

Financial Acumen

Client & Stakeholder Mgmt

Data-Driven Decision Making

Change Management

Talent Development

Innovation

Education

Bachelor's degree

MBA / MHA preferred

Job description

The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx's Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services. This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships.

The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand.

This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions.

Executive Scope & Impact

• Owns performance across Patient Solutions programs (billable revenue engine)
• Direct impact on client retention, revenue growth, and margin optimization
• Leads large-scale operations (multi-site, high-volume call center + program delivery)
• Oversees Director / Sr. Director / Program leadership layers
• Drives Day 1 readiness, hiring capacity, and operational scalability
• Key contributor to enterprise strategy and growth roadmap

Key Responsibilities

• Operational Leadership & Program Performance
• Provide executive oversight of all Patient Solutions programs to ensure delivery against KPIs, SLAs, and client expectations
• Drive consistent performance across programs including:
  • Throughput / case volume
  • Quality and compliance
  • Patient and provider experience
• Establish standardized operating models across programs to improve consistency and scalability
• Partner with Technology to enhance systems, automation, and workflow efficiency
• Financial & Revenue Ownership
• Own Patient Solutions P&L performance, including:
  • Revenue realization from billable programs
  • Cost management and margin optimization
• Partner with Finance to:
  • Forecast hiring demand and capacity
  • Align labor models to program profitability
• Identify opportunities to increase revenue per program through efficiency and scale
• Strategic Growth & Client Partnership
• Serve as executive partner to pharmaceutical clients, ensuring:
  • Strong relationship management
  • Alignment to program goals and outcomes
• Collaborate with Business Development and Client Success to:
  • Support new client launches
  • Expand existing programs
• Drive innovation in Patient Solutions offerings (automation, digital engagement, analytics)
• Workforce Strategy & Talent Alignment
• Partner with Talent Acquisition and HR to:
  • Ensure hiring aligns to program demand and revenue timelines
  • Maintain Day 1 readiness standards
• Build scalable workforce models:
  • FTE vs contingent strategy
  • Training and onboarding alignment (Academy integration)
• Develop leadership bench strength across:
  • Directors
  • Program leaders
  • Supervisors
• Process Improvement & Innovation
• Lead continuous improvement initiatives across Patient Solutions:
  • Workflow optimization
  • Automation and technology enablement
  • Cost efficiency improvements
• Use data and analytics to drive:
  • Performance insights
  • Predictive modeling for staffing and demand
• Champion a culture of innovation and operational excellence
• Compliance, Quality & Risk Management
• Ensure all programs operate within:
  • Healthcare regulatory requirements
  • Client contractual obligations
• Partner with Compliance and Legal to mitigate risk
• Maintain high standards for:
  • Data privacy (HIPAA alignment)
  • Quality assurance
  • Audit readiness
• Leadership & Organizational Development
• Lead and develop a high-performing Patient Solutions leadership team
• Foster a culture of:
  • Accountability
  • Performance ownership
  • Continuous improvement
• Drive engagement, retention, and leadership development initiatives
• Build succession plans for critical roles

Requirements

Education

• Bachelor's degree required
• Master's degree (MBA, MHA, or related) strongly preferred

Experience

• 10-15+ years of experience in:
  • Healthcare operations, patient support programs, or pharma services
• 5+ years in senior leadership (Director / VP level)
• Proven experience managing:
  • Large-scale operations (call center, patient services, or similar)
  • Multi-program environments with revenue accountability
• Experience working with:
  • Pharmaceutical manufacturers or healthcare clients strongly preferred

Core Competencies:

• Strategic Leadership & Vision
• Operational Excellence & Scalability
• Financial & Business Acumen
• Client & Stakeholder Management
• Data-Driven Decision Making
• Change Management & Transformation
• Talent Development & Organizational Leadership
• Innovation & Continuous Improvement

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
• All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position
• AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire