Implementation Manager - Onboarding & Process Improvement

SWIVEL; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive overall compensation

Work/Life balance

Employee engagement activities and-rec

Job summary

SWIVEL is seeking a highly skilled Implementation Manager to join our team. You will lead onboarding and implementation of products for diverse clients, ensuring seamless integration and maximum efficiency across departments.

You will coordinate tasks, run meetings, train clients, analyze processes, identify risks, and drive continuous improvement with strong project management skills. This role requires collaboration across stakeholders and occasional travel to support projects.

Qualifications

• Bachelor’s degree in business or related field.
• At least 3 years in project or account management.
• Working knowledge of IT project management.
• Expert in Microsoft Project.
• Proficient in Adobe Acrobat and MS Office.
• Strong communication and organizational skills.
• Willingness to travel locally or nationally.

Responsibilities

• Leads onboarding tasks, project meetings, tracks progress, and communicates updates to stakeholders; conducts software training for clients.
• Serves as the primary point of contact for implementation matters with stakeholders at all levels.
• Analyzes current processes and systems to identify improvements and optimization opportunities.
• Develops and implements change strategies to drive efficiency using best practices.
• Proactively identifies risks and issues and develops mitigation plans.
• Builds and maintains strong relationships with internal and external partners to meet objectives.
• Provides regular reporting with KPIs and metrics to inform decisions and drive improvements.

Skills

Project management

Client engagement

Communication

Multitasking

Organizational skills

Travel readiness

Problem solving

Education

Bachelor's Degree in General Business or related field

Tools

Microsoft Project

Adobe Acrobat

Microsoft Office (Outlook, Word, Excel)

Job description

SWIVEL is seeking a highly skilled Implementation Manager to join our team. You will lead onboarding and implementation of products for diverse clients, ensuring seamless integration and maximum efficiency across departments.

You will coordinate tasks, run meetings, train clients, analyze processes, identify risks, and drive continuous improvement with strong project management skills. This role requires collaboration across stakeholders and occasional travel to support projects.