Implementation Manager - Nurse Call

Securitas Technology; Wilmington (DE); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Securitas Healthcare is seeking an Implementation Manager, Acute, to lead the Nurse Call implementation team across regional projects from Wilmington, DE and customer sites. You will serve as the primary contact for customers/partners and ensure timely, on-budget deployment.

The role requires 5+ years of PM leadership in client delivery, strong collaboration with executives, budgeting acumen, and PMP preferred. This hybrid position supports office and on-site work as needed.

Qualifications

• Bachelor's degree in technology, finance, or equivalent; and/or equivalent experience.
• Minimum of 5 years' experience providing project management leadership in external client delivery.
• Experience managing projects for multiple clients simultaneously; track record of delivering objectives.

Responsibilities

• Drive projects to conclusion with internal/external stakeholders within time and budget.
• Lead project plans, resources, milestones, and completion timelines.
• Serve as primary escalation point for customer/partner during implementation.
• Coordinate tasks and resources across multiple projects through the lifecycle.
• Manage risks, changes, and communications with stakeholders.
• Strengthen relationships with customers/partners to drive satisfaction.
• Prepare and review project deliverables; ensure documentation is complete.
• Deliver projects per company performance metrics; develop methods for delivery.
• Develop forecasting and financial reporting with input from PMs.
• Supervise Project Managers and Technicians; coach for career growth.

Skills

Customer relationship management

Leadership

Self-starter

Requirements gathering

Communication

Cross-functional collaboration

Budget awareness

Written communications

Ownership

Education

Bachelor's degree in technology/finance or equivalent

Tools

PMP Certification

Job description

About The Company

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers' long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don't just join us but add to us.

About The Company

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers' long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don't just join us but add to us.

Position Summary

The Nurse Call Implementation will manage a Technician Team serves as the Regional Lead maintaining oversight of projects is the primary point of contact for the customer or a partner and is responsible for ensuring successful completion of project deliverables and timelines for projects through all phases of production deployments. Main focus is the driving and delivery of the backlog and hardware control for the Nurse Call system which does include providing coordination, technical oversight and support with the Nurse Call Service Team.

This position follows a hybrid work model and is based out of our Wilmington, DE office and/or local customer sites

Essential Job Functions

• Drive projects to conclusion by working with internal and external stakeholders to ensure deliverables are met within time and expense budgets.
• Manage and ensure some execution of project plans including resource requirements, deliverables, milestones, and completion timelines
• Serve as primary escalation point of contact for customer and/or partner representatives during implementation, communicate & coordinate project dependencies, set & manage expectations
• Resolve and Coordinate tasks and resource management across multiple, simultaneous projects through the entire project lifecycle
• Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholders
• Strengthen business relationships with customers and partners by driving superior customer satisfaction
• Prepare and review project deliverables; ensure internal project documentation is complete
• Deliver projects per agreed company performance metrics
• Assist with defining and improving project delivery methodology for customer and system implementations
• First escalation point of contact for project and implementation issues
• Develop monthly forecasting and financial reporting with input from Project Managers
• Assists Project Managers and Engineers with project issues and customer communication
• Supervise Team Project Managers and Technicians to meet corporate and team goals as well as balancing, training and developing team members skills
• Develop and coach members to meet career path goals and set up team for success
• Perform Warehouse Management Duties both inbound and outbound
• Manage work through Hardware RMA process with Vendor to include processing Hardware Troubleshooting Tickets

Required Qualifications

Management Skills:

• Demonstrated ability in building strong customer relationships
• Strong leadership & organizational skills
• Self-Starter that can Manage Customer Face to Face and Phone Support
• Ability to uncover client requirements and clearly articulate to others
• Superior communications skills
• Experience working with Senior Management, Sales and Finance
• Sound knowledge of budgeting and financial processes
• Written communications skills and experience - writing and updating Statements of Work, project plans, and securing customer agreement
• Strong sense of ownership with ability to take control of difficult situations

Experience

• Bachelor's degree in technology, finance, or equivalent; and or equivalent experience
• Minimum of 5 years' experience providing project management leadership in an external client delivery environment
• Experience managing projects for multiple clients simultaneously
• A track record of delivering on agreed upon project objectives
• A history of excellence / superior performance against internal benchmarks
• Experience in systems installations on customer sites

To Excel

• Graduate degree a plus
• Financial and P&L Experience
• PMP Certification - preferred

Position Title: Implementation Manager, Acute

Supervisor's Title: Director, Field Operations East, Acute

Department Name: Service/Install

FLSA Status: Exempt, Full-time, M-F