Implementation Manager - Merchant Services

JPMorganChase; Tempe (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase is seeking a Client Ops Lead Implementation Manager in Merchant Services to oversee the implementation lifecycle of complex projects. You will coordinate cross-functional teams, provide executive-level updates, and ensure the client journey from initiation through production is seamless and transparent.

The role requires advising clients on business needs, partnering with internal and external stakeholders, and delivering projects on time with strong risk controls.

Qualifications

• 5+ years of client facing experience with senior leadership exposure.
• Experience managing projects from initiation to delivery using standard PM practices.
• Strong time management and organizational skills.
• Excellent verbal and written communication abilities.
• Strong presentation and negotiating skills.
• Proven ability to resolve conflicts and lead teams while facilitating meetings.
• Demonstrated ability to collaborate in a dynamic team environment.
• Some travel may be required (less than 25%).

Responsibilities

• Facilitate client and internal team calls to drive implementation milestones.
• Ensure projects are delivered and transitioned to production owners.
• Develop and execute the implementation project plan with clear timelines.
• Update stakeholders with concise, audience-specific project status.
• Deliver client requirements clearly to the intended audience.
• Demonstrate problem solving and sound judgment in decisions.
• Escalate and resolve risks promptly with strong controls.
• Engage with clients to understand their processes and align with the solution.
• Manage expectations and documentation with the client throughout the project.
• Navigate implementations to completion, holding owners accountable.

Skills

Client facing

Project Management

Time management

Verbal & written communication

Presentations & negotiation

Conflict resolution & leadership

Team collaboration

Travel readiness

Education

BA/BS degree

Job description

Job Description

If you are passionate about interacting with the clients business and resources to effectively oversee and project manage the delivery of Merchant Services products and solutions, you have found the right team.

Job Description

If you are passionate about interacting with the clients business and resources to effectively oversee and project manage the delivery of Merchant Services products and solutions, you have found the right team. As a Client Ops Lead Implementation Manager in Merchant Services, you will be responsible for leading and coordinating all aspects of the implementation life cycle and for the customer journey through the implementation of complex projects through the Omnichannel solution with regular executive level updates and reporting. You must be able to consult with clients to understand their business needs throughout the implementations process and partner with internal and external stakeholders to execute the project successfully.

Job Responsibilities

• Facilitate team calls, internally and externally to drive implementation deliverables and issue management, while coordinating and drive recurring status calls with the client
• Ensure all projects are properly delivered and transitioned successfully to production owners
• Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Update project tracking tool ensuring updates are clear, concise, and audience specific while providing project updates in a timely and accurate manner, ensuring stakeholders and business leaders receive an accurate and concise status of each project
• Deliver client requirements in a clear and meaningful manner to the intended audience
• Demonstrate creative problem solving and solid judgment/decision making
• Take ownership, escalation and resolution of risk issues when they occur in a timely manner while demonstrating strong controls and risk management as we manage the change to the client and to the firm
• Partner with clients asking the necessary questions to understand their level of knowledge and their processing model ensuring it fits the proposed solution and being an advocate for the client
• Manage clear expectations and understanding, internally and externally with the client by establishing clear timelines and managing documentation requirements
• Navigate implementation to completion by ensuring deliverables are met, holding task owners accountable, and managing issues and escalations

Required Qualifications, Skills And Capabilities

• 5+ years of relevant client facing experience with senior leadership exposure
• Project Management experience, including the use of project plans and issue logs
• Time management and organizational skills
• Strong verbal and written communication skills
• Strong presentation and negotiating skills
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
• Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
• Some travel may be required (less than 25%) to visit clients

Preferred Qualifications, Skills And Capabilities

• Strong technical aptitude pertaining to Merchant Services products
• PMP Certification or other Project Training
• BA/BS degree

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.