Implementation Manager

standardmetrics; Stati Uniti; Remoto; USD 115.000 - 145.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental and vision coverage

Flexible vacation

Paid parental leave

Descrizione del lavoro

StandardMetrics is seeking a leader to build and run the onboarding function for its financial data and reporting platform. You will own deployment strategy, team operations, and customer outcomes to deliver a consistent implementation experience.

You will hire and coach the implementation team, manage multiple deployments, track time-to-value and satisfaction, and collaborate with sales, CS, and product to scale the function.

This remote-first role offers equity and a competitive US salary.

Competenze

• 7+ years in implementation, professional services, or customer onboarding, with enterprise software/financial services/consulting relevance.
• 2+ years leading a team or function and building scalable processes.

Mansioni

• Own implementation strategy, processes, tools, staffing, and outcomes across deployments.
• Hire, coach, and develop the implementation team with clear goals and performance expectations.
• Track time-to-value, delivery timeliness, customer satisfaction, and resource use to improve the function.
• Create repeatable implementation playbooks and automate where practical.
• Lead complex deployments, serve as escalation point, and build relationships with senior stakeholders.

Descrizione del lavoro

Role overview

Build and lead the function responsible for onboarding customers to a financial data and reporting platform. You’ll own deployment strategy, team operations, and customer outcomes, creating a consistent implementation experience while helping customers apply the platform to their business goals.

Responsibilities

• Own implementation strategy, processes, tools, staffing, and outcomes across customer deployments.
• Hire, coach, and develop the implementation team, setting clear goals and performance expectations.
• Track measures such as time to value, delivery timeliness, customer satisfaction, and resource use, and use them to improve the function.
• Create repeatable implementation playbooks and automate processes where practical.
• Lead complex or strategic deployments, serve as an escalation point, and build relationships with senior customer stakeholders.
• Coordinate with sales, customer success, and data teams on scoping, handoffs, and transitions after implementation.
• Plan team capacity across concurrent deployments and bring customer feedback to product teams.

Requirements

• At least 7 years in implementation, professional services, or customer onboarding; enterprise software, financial services, or consulting experience is relevant.
• At least 2 years leading a team or function and building processes as the organization grows.
• Experience owning function-level outcomes and metrics, not only individual projects.
• Strong program and project management skills, including oversight of many concurrent deployments.
• Ability to influence across customer experience, product, engineering, and data teams.
• Clear communication skills and confidence presenting to executives and senior customers.
• Comfort working through ambiguity and creating structure.

Nice to have

• Strong finance knowledge, especially venture fund or portfolio company reporting.
• Interest in technology, startups, entrepreneurship, or venture capital.

Benefits and work setup

The organization is remote-first and holds recurring team offsites. Benefits include health, dental, and vision coverage, flexible vacation, and paid parental leave. The stated US salary range is $115,000–$145,000 annually, plus equity; compensation varies by experience and location.