Implementation Manager

Elsevier; Town of Texas (WI); On-site; USD 65,000 - 109,000; Full time

Benefits offered by this job

Health benefits: medical, dental, and

401(k) with match

Wellbeing platform (Headspace)

Disability, life, and insurance cover

Parental leave and surrogacy support

Paid time off and volunteer days

Job summary

Elsevier is seeking an Implementation Manager to join its global implementation team and support customer software implementations for higher education products such as Interfolio and Pure. The role involves onboarding, configuration, data integration, and adoption, working with higher education and research institutions to streamline academic workflows and data-driven decision-making.

This entry-level role develops expertise in project delivery, client engagement, and technical implementation,

Qualifications

• Have a bachelor’s degree or equivalent experience required-1-2 years of relevant experience in implementation, project coordination, customer success, or related field.
• Carry a CAPM Certification or working towards it.
• Display foundational understanding of SaaS implementation methodologies.
• Have basic/high-level knowledge of data integration concepts (e.g., APIs, XML, ETL processes).
• Have exceptional organizational and time management skills.
• Display effective written and verbal communication skills.
• Able to manage multiple priorities and deadlines.
• Display a customer-focused mindset with problem-solving capability.
• Able to be proficient with standard business tools (e.g. Microsoft Office).
• Have familiarity with project management tools (e.g., Monday.com, Jira, Confluence, Sales Force or similar) valued.
• Able to account for their work output and has detailed follow-through skills.

Responsibilities

• Supporting and managing customer implementation projects from post-sale through go-live
• Developing and executing project plans, including timelines, milestones, and deliverables
• Coordinating internal and external stakeholders to ensure alignment and progress
• Serving as primary point of contact for customers during implementation
• Conducting regular status meetings and providing project updates
• Advising customers on product configuration and best practices
• Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
• Performing basic troubleshooting and escalates issues as needed
• Delivering customer training sessions (virtual and/or onsite)
• Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Maintaining implementation documentation and contributing to process improvements
• Supporting multiple concurrent implementation projects

Skills

CAPM Certification

SaaS implementation knowledge

Data integration concepts

Organizational & time management

Written & verbal communication

Multi-project management

Customer-focused mindset

Microsoft Office proficiency

Jira/Confluence familiarity

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Confluence

Monday.com

Salesforce

Job description

Implementation Manager

We are looking for an Implementation specialist to join our global implementation team. This individual would be responsible for supporting and delivering customer implementations, post-sales, for Elsevier's higher education products, including Interfolio and Pure. This role works directly with higher education and research institutions to deliver successful software implementations that streamline academic workflows, research management, and data-driven decision-making. You will act as a trusted partner to customers—guiding them through onboarding, configuration, data integration, and adoption—while collaborating cross-functionally with internal teams.

This is an entry-level role designed for individuals developing expertise in project delivery, client engagement, and technical implementation.

Responsibilities

• Supporting and managing customer implementation projects from post-sale through go-live
• Developing and executing project plans, including timelines, milestones, and deliverables
• Coordinating internal and external stakeholders to ensure alignment and progress
• Serving as primary point of contact for customers during implementation
• Conducting regular status meetings and providing project updates
• Advising customers on product configuration and best practices
• Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
• Performing basic troubleshooting and escalates issues as needed
• Delivering customer training sessions (virtual and/or onsite)
• Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Maintaining implementation documentation and contributing to process improvements
• Supporting multiple concurrent implementation projects

Requirements

• Have a bachelor’s degree or equivalent experience required-1-2 years of relevant experience in implementation, project coordination, customer success, or related field.
• Carry a CAPM Certification or working towards it.
• Display foundational understanding of SaaS implementation methodologies.
• Have basic/high-level knowledge of data integration concepts (e.g., APIs, XML, ETL processes).
• Have exceptional organizational and time management skills.
• Display effective written and verbal communication skills.
• Able to manage multiple priorities and deadlines.
• Display a customer-focused mindset with problem-solving capability.
• Able to be proficient with standard business tools (e.g. Microsoft Office).
• Have familiarity with project management tools (e.g., Monday.com, Jira, Confluence, Sales Force or similar) valued.
• Able to account for their work output and has detailed follow-through skills.
• Able to work on moderately complex implementation projects with guidance.
• Able to impact customer onboarding experience and early product adoption.
• Able to handle multiple projects simultaneously with defined scope.
• Able to travel-limited travel may be required (e.g., customer onsite visits).

Benefits

We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.

• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days

About the Business

As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.

Elsevier is part of RELX Group. Let's shape progress together. Join us. elsevier.com/about/careers