Implementation Manager

Mike Albert Fleet Solutions; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Mike Albert Fleet Solutions seeks a project manager to lead end-to-end client fleet support implementations. You will develop and manage implementation plans, coordinate cross-functional teams, and monitor milestones and deliverables while proactively addressing risks that could affect timelines.

The role includes cross-department collaboration, educating clients on best practices, and maintaining project artifacts. Occasional travel for on-site client meetings is expected.

Qualifications

• Bachelor’s degree in a related field preferred.
• Minimum 5 years in client consulting or project management.
• Strong written and verbal communication skills.
• Willingness to travel occasionally for on-site meetings.

Responsibilities

• Partner with client facing teams to understand fleet support needs and contracted services.
• Tailor standardized project plans to meet client needs.
• Lead cross departmental meetings to communicate implementation requirements and goals.
• Educate clients and associates on service implementation best practices.
• Manage multiple client projects and coordinate internal and external tasks to keep on schedule.
• Provide timely project status updates to clients and internal teams.
• Coordinate new account activations, closings, transfers, and changes.
• Maintain expertise on current products and service offerings.
• Create and maintain client documents including flowcharts, plans, communications, and training materials.
• Suggest improvements to templates and best practices.
• Document project scope with agendas and action summaries for clients.

Skills

Strong written and verbal comms

Interpersonal skills

Problem solving

Travel for on-site meetings

Education

Bachelor's degree in related field

Job description

This position leads the end-to-end project management of client fleet support services implementations. Responsible for developing and managing implementation plans, coordinating cross-functional teams, tracking milestones and deliverables, and proactively addressing risks or issues that could affect timelines. Project management, account configuration, and consolidated coordination with internal and external customers for both new client implementations and expanded services for existing clients.

RESPONSIBILITIES:

• Partners with client facing teams to understand the fleet support needs of the client and the contracted services.
• Tailors standardized project plans to meet client needs.
• Leads cross departmental meetings to facilitate communication of implementation requirements, with set goals and expectations.
• Educates clients and associates around service implementation best practices.
• Manages multiple client projects and coordinates both internal and external tasks to ascertain project remains on schedule.
• Provides appropriate project status updates to clients and internal teams.
• Coordinates new account activations, account closings, account transfers and account changes.
• Responsible for maintaining expertise for current products and service offerings.
• Creates and maintains client specific documents including flowcharts, project plans, client communications, and training materials.
• Assists team in maintaining standard project templates and provides recommendations for improvements and best practices.
• Documents project scope, including creating meeting agendas, summarizing action plans and client communication.
• Ensure any client process variations are fully documented and communicated to internal support teams.
• Resolves or aids in the resolution of complex problems or issues including conducting an analysis, identifying root cause, develops appropriate options, and implements resolution.
• Trains client and client contacts on company processes and use of the Client website

REQUIREMENTS:

• Bachelor’s Degree in a related field preferred.
• Requires minimum of 5 years in client consulting or project management experience.
• Strong written and verbal communication skills.
• Knowledge of fleet management is a plus.
• Strong interpersonal skills and the ability to build relationships at all levels.
• A strong and engaging presence, capable of quickly establishing credibility, influencing product implementation through knowledge-based recommendations.
• Good problem-solving skills with ability to evaluate a situation, develop options and implement reasonable solutions.
• Able to travel occasionally for on-site client implementation meetings or industry events.