Director of Program Management (Fleet Operations)

Amerit Fleet Solutions; United States; Remote; USD 145,000 - 160,000; Full time

Job summary

Amerit Fleet Solutions is seeking a Director of Program Management to lead the National Account Solutions program management organization, accountable for service delivery, customer satisfaction, retention, and profitable growth across Amerit’s largest accounts.

The Director will translate customer needs into scalable, innovative service programs while building a world-class PM team that consistently exceeds SLAs and customer satisfaction targets.

Qualifications

• 15+ years of progressive program/project management experience in fleet maintenance, logistics, or field services.
• 8+ years directly managing managers and leading teams of 6+.
• Demonstrated success owning customer relationships and P&L for accounts >$25M annual revenue.

Responsibilities

• Build, mentor, and retain a high-performing team of 6–8 program management professionals.
• Establish clear OKRs, career development plans, and a culture of ownership and continuous improvement.
• Design, launch, and optimize tailored service delivery programs for national accounts.
• Own end-to-end lifecycle of multi-million-dollar initiatives from scoping through value realization.
• Lead executive-level client reviews with data-driven presentations to diagnose performance and expand opportunities.
• Identify expansion opportunities within existing accounts and partner with Sales to convert them into revenue.
• Leverage analytics tools to create real-time visibility into KPIs and customer health.
• Champion Lean, Six Sigma, and automation to reduce cost-to-serve while improving service levels.
• Collaborate with Sales, Operations, Finance, IT, and HR to align priorities and resources.

Skills

Program management

Leadership

Data visualization

Excel advanced

Tableau/Power BI/DOMO

P&L management

Executive presence

Travel willingness

Education

Bachelor’s degree in Business, Engineering, Supply Chain, or related field

MBA or Master’s degree

Tools

Tableau

Power BI

DOMO

SQL

Fleetio

AssetWorks

Job description

Position Summary

Amerit Fleet Solutions, the nation’s leading provider of dedicated fleet maintenance and repair services, is seeking an accomplished Director of Program Management to lead our National Account Solutions (NAS) program management organization.

This high-impact leadership role owns full accountability for service delivery, customer satisfaction, retention, and profitable growth across Amerit’s largest and most strategic accounts. The Director will drive the segment’s strategy by translating customer needs into scalable, innovative service programs while building a world-class program management team that consistently exceeds SLAs and customer satisfaction targets.

The ideal candidate is a customer-obsessed, data-fluent leader who has scaled complex service operations in fleet management, logistics, transportation, or related industries. You thrive in ambiguity, influence without authority, and have a proven ability to turn operational complexity into simple, repeatable processes that drive outsized business results.

Compensation

Competitive Salary Pay - Paid weekly, every Friday! Salary $145,000-$160,000.

Benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Unlimited vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Build, mentor, and retain a high-performing team of 6–8 program management professionals.
• Establish clear OKRs, career development plans, and a culture of ownership, accountability, and continuous improvement.
• Serve as a talent multiplier with a track record of developing leaders.
• Design, launch, and continuously optimize tailored service delivery programs for each national account.
• Own end-to-end lifecycle of multi-million-dollar, cross-functional initiatives from scoping through execution and value realization.
• Balance short-term execution needs with long-term scalability, cost efficiency, and customer experience.
• Act as the executive escalation point and trusted advisor for C-suite and VP-level client stakeholders.
• Lead customer business reviews with polished, data-driven presentations that diagnose performance, celebrate wins, and secure expansion opportunities.
• Proactively identify expansion opportunities within existing accounts and partner with Sales to convert them into revenue.
• Leverage advanced analytics tools (Tableau, Power BI, DOMO, SQL) to create real-time visibility into service KPIs, technician productivity, parts efficiency, and customer health.
• Drive root-cause analysis on service failures and implement preventive, scalable solutions.
• Champion Lean, Six Sigma, and automation initiatives that reduce cost-to-serve while elevating service levels.
• Partner closely with Sales, Operations, Finance, IT, and HR to align priorities and resources.

Key Competencies and Minimum Education:

Required Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field.
• 15+ years of progressive program/project management experience in fleet maintenance, logistics, transportation, or field services.
• 8+ years directly managing managers and leading teams of 6+.
• Demonstrated success owning customer relationships and P&L for accounts >$25M annual revenue.
• Advanced proficiency in Excel (pivot tables, VLOOKUPs, macros, financial modeling) and at least one visualization platform (Tableau, Power BI, DOMO, etc.).
• Exceptional executive presence and communication skills – able to simplify complexity and tell compelling stories with data.
• Willingness to travel 15–25%.

Strongly Preferred

• MBA or Master’s degree.
• Direct experience managing mid-to-large, dedicated fleet contracts (Class 1–8 vehicles, light-duty, or refrigerated).
• Certification in PMP, PgMP, Lean Six Sigma Black Belt, or similar.
• Experience with fleet management software (Fleetio, Collective Data, AssetWorks, AutoIntegrate) and telematics platforms.
• Proven ability to build automated dashboards and reporting tools that drive operational decisions.