Implementation Manager

Aliaswire; Burlington (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life &dis

Health Savings Accounts

Job summary

Aliaswire is seeking an Implementation Manager for a hybrid role in Burlington, MA, to lead the full implementation lifecycle for payment solutions. You will coordinate with Clients, Partners, Sales, Engineering and Product teams to ensure secure, high-performance delivery and smooth go-live.

Ideal candidates have 4–6 years in client-facing roles, fintech experience, and strong communication skills, with a proven ability to manage multiple projects in a fast-paced environment.

Qualifications

• 4–6 years in a client-facing consulting, project management, or implementation role
• Experience with payment systems or financial technology
• Working knowledge of project/ticket tracking tools (e.g., Jira, Confluence)
• Strong written, verbal, and presentation communication skills
• Proven ability to prioritize and manage multiple concurrent projects in a fast-paced environment

Responsibilities

• Manage implementation projects end-to-end to ensure on-time, successful completion
• Coordinate and prioritize engineering tasks required for implementation, integration, and product customization
• Track project status and proactively communicate risks, blockers, and timeline changes to stakeholders
• Lead all activities required to implement services: onboarding, test support, training, and documentation delivery

Skills

Client-facing consulting

Project management

Communication

Problem solving

Multitasking / prioritization

Fintech domain knowledge

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Jira

Confluence

API integrations

Job description

(Payment Technology / Embedded Payments & Receivables / Vertical SaaS)

Department: Customer Success

Reports to: Technical Program Director

Employment Type: Full-time

Location: HYBRID, with opportunity to work in Burlington, MA office

Position Overview

The Implementation Manager is a member of our Customer Success team, working closely with Clients, Partners, Sales, Engineering and Product Development to implement secure, high-performance payment solutions. Our clients and partners range from some of the largest banks and payment processors in the U.S. to billers across healthcare, government, nonprofit, insurance, and other markets.

This role owns the full implementation lifecycle — from statement of work through go-live and post-launch support — and is a strong fit for someone who's comfortable managing multiple concurrent projects, translating technical requirements for non-technical stakeholders, and solving problems before they become escalations.

Key Responsibilities

Project Management

• Manage implementation projects end-to-end to ensure on-time, successful completion
• Coordinate and prioritize engineering tasks required for implementation, integration, and product customization
• Track project status and proactively communicate risks, blockers, and timeline changes to stakeholders

Client Onboarding & Delivery

• Lead all activities required to implement services: onboarding, test support, training, and documentation delivery
• Guide clients through transition to production, including go-live readiness and cutover planning
• Provide post-implementation support to ensure client success after launch

Cross‑Functional Collaboration

• Partner with Engineering to scope, estimate, and deliver custom development required by clients
• Partner with Product Management to confirm availability and timing of feature enhancements
• Prepare and deliver client solution, project plan, certification documents and other client‑facing communications

Documentation

• Create and maintain documentation used by clients throughout implementation, including test scripts and training materials
• Keep internal and client‑facing documentation current as products and processes evolve

Required Qualifications

• 4–6 years of experience in a client‑facing consulting, project management, or implementation role (remote work environment experience a plus)
• Experience with payment systems or financial technology
• Working knowledge of project/ticket tracking tools (e.g., Jira, Confluence)
• Demonstrated experience with the design, implementation, and delivery of technology‑based solutions
• Strong written, verbal, and presentation communication skills
• Proven ability to prioritize and manage multiple concurrent projects in a fast‑paced, dynamic environment
• Strong problem‑solving skills, with the ability to anticipate issues before they arise

Preferred Qualifications

• Bachelor's degree in Business, Computer Science, or a related field
• Familiarity with API‑based integrations and technical configuration work
• Comfortable using AI tools to speed up project delivery
• Genuine enthusiasm for technology and a passion for customer service

• Competitive base salary plus participation in Company’s annual bonus plan and stock options

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• Health Savings Accounts

About Aliaswire

Aliaswire is a longtime innovator in fintech and payments with over 7,000 customers. With DirectBiller®, enterprises, software platforms and financial institutions can seamlessly integrate, launch and operate an advanced receivables solution. Citi, US Bank, Pharmcare, BMO, OSG and Smartwebs are just some of the organizations using DirectBiller today. DirectEmbed™ is a fully embedded receivables solution specifically designed to fuel growth and drive payments revenue for Vertical SaaS platforms. Aliaswire combines its technology offerings with full PayFac services for a complete payment solution.

PHYSICAL JOB REQUIREMENTS

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT

It is the policy of Aliaswire to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Aliaswire will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

FOR RECRUITMENT AGENCIES

Aliaswire does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. Aliaswire is not responsible for any fees associated with unsolicited submissions.

• This job description is intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required.