Implementation Manager – Build & Lead at VC-Backed Fintech

Standard Metrics; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation

Paid parental leave

Transparency in metrics

Regular offsites

Job summary

Standard Metrics, a VC-backed fintech SaaS startup, is hiring an Implementation Manager to build and lead our deployment function remotely in the USA. You will own end-to-end implementation strategy, staffing, and process design, delivering scalable playbooks and KPI-driven improvements for a growing portfolio of customers.

You will recruit and coach the team, set performance standards, and partner with Sales, CS, Product, and Data to align pre-sale scoping and post-implementation transitions.

Qualifications

• 7+ years in implementation, professional services, or onboarding.
• 2+ years leading a team or function and building processes.
• Ownership of function outcomes and metrics beyond individual projects.
• Strong finance knowledge; VC/portfolio reporting a plus.
• Excellent program and project management across a large portfolio.
• Ability to influence CX, Product, Engineering, and Data teams.
• Executive-level communication and ambiguity tolerance.

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment.
• Build and lead the Implementation team, including hiring, coaching, and setting goals.
• Set, track, and report KPIs (time-to-value, on-time delivery, CSAT, resource utilization).
• Design scalable, repeatable implementation playbooks and automate processes.
• Serve as lead contact and escalation owner for strategic deployments with senior stakeholders.
• Partner with Sales, CS, and Data to scope deals pre-sale and ensure smooth handoffs post-implementation.
• Own capacity planning across a portfolio of deployments and balance commitments with resources.
• Bring customer voice to Product to inform roadmap.

Skills

Implementation management

Team leadership

Program & project management

KPIs & analytics

Cross-functional collaboration

SaaS/fintech domain knowledge

Change management

Job description

Implementation Manager – Build & Lead at VC-Backed Fintech — Remote

This is a rare opportunity to build an Implementation function from scratch at a well-funded VC-backed startup (8VC + Spark Capital). That means genuine ownership — shaping the team, the playbooks, the KPIs, and the culture — which is far more valuable for career growth than inheriting a mature function.

Compensation vs. Market: At $115K–$145K plus equity, this is competitive for a mid-senior implementation or professional services manager, though slightly below Director-level benchmarks at top SaaS companies ($140K–$180K). The equity upside at this stage of the company could be meaningful.

• VC/PE fintech domain expertise — a niche with strong demand and limited supply
• People leadership and org-building from zero
• Cross-functional influence across Sales, Product, Engineering, and CS
• Scalable process design and automation in a SaaS context

Green Flags: Remote-first culture, transparent financials shared with all employees, strong backer pedigree, and a clear mission. The "builder's mindset" emphasis signals genuine autonomy.

Watch For: At this stage, you're the first or one of the first in this function — expect ambiguity, shifting priorities, and resource constraints. If you prefer defined processes, this may feel uncomfortable. But for someone looking to step into a VP-track role within 2–3 years, this is an excellent accelerant.

Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and benchmarking tools. We're a team of optimistic product builders on a mission to accelerate innovation in the private markets. Standard Metrics is backed by 8VC and Spark Capital, along with other leading VCs and angels, and is currently a trusted partner for many of the top VC/PE firms in the world.

Come Build With Us

We are building out our Deployment team to onboard and train new customers and to ensure they are positioned for success. You will become a trusted advisor for some of the top venture capital firms and startups in the world, deeply understanding their business goals in order to implement best practices and ensure that our customers have a seamless onboarding experience.

What You'll Do

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
• Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards
• Set, track, and report on the function's KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement
• Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
• Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation
• Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources
• Bring the voice of the customer to Product to inform roadmap

What You'll Bring

• 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
• 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
• Demonstrated ownership of a function's outcomes and metrics, not just individual projects
• Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
• Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
• Proven ability to influence cross-functionally across Customer Experience, Product, Engineering, and Data teams
• Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
• A builder's mindset: comfortable with ambiguity and energized by creating structure where little exists
• Passion for technology, startups, entrepreneurship, and/or venture capital

For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary for this role is between $115,000–$145,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications.

Health and dental insurance: We cover you and your dependents' medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.

Flexible vacation: Take time off when you need it! We find most employees take 3–4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.

Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.

Complete transparency: Everyone has full access to business metrics and financial information about the company.

Regular offsites: While we are a remote-first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.

Is this role open to candidates outside the United States? No, this role is restricted to US-based candidates only. While Standard Metrics does mention international compensation policies, the job listing specifies USA only. What is the salary range for the Implementation Manager role? The estimated annual salary is $115,000–$145,000 USD, plus a competitive equity package. Compensation is benchmarked to US tech hubs like San Francisco and NYC. Is Standard Metrics fully remote or does it require office attendance? Standard Metrics is a remote-first company that builds its processes and communication structures for a dispersed workforce. However, the team does gather for regular in-person offsites with travel provided by the company. What kind of experience is required for this role? The role requires 7+ years in implementation, professional services, or customer onboarding (ideally in financial services, B2B SaaS, or consulting) and 2+ years of team leadership experience with a track record of building functions from the ground up. Does Standard Metrics offer health insurance? Yes, Standard Metrics covers 100% of medical, dental, and vision insurance premiums for US employees and their dependents. International employees receive matched local health coverage.

Remote work & career advice that actually works.