Implementation Lead: End-to-End B2B2C Growth

Gigs; New York (NY); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Stock options

Home office setup stipend

Learning and development budget

Free phone and international data plan

Job summary

Gigs in New York City is seeking an Implementation Manager to lead customer implementations of their connectivity platform. This role requires a blend of technical understanding and commercial insight to ensure customers can successfully integrate and utilize the product.

The successful candidate will possess at least 5 years of relevant experience and a strong grasp of B2B2C dynamics. Gigs values collaboration, and you should expect to work closely with clients and internal teams while enjoying competitive compensation and stock options.

Qualifications

• 5+ years in implementation or solutions engineering at a B2B or SaaS company.
• Experience in fintech, payments, or developer-platform businesses.
• Technically fluent with APIs and product strategy.

Responsibilities

• Lead customer implementations from scoping to go-live.
• Ensure successful integration and customer adoption.
• Manage multiple high-stakes projects simultaneously.
• Create processes and frameworks for future team members.

Skills

Implementation management

Solutions engineering

B2B2C understanding

API architecture knowledge

Strong communication

Tools

Linear

Asana

Smartsheets

Job description

Gigs in New York City is seeking an Implementation Manager to lead customer implementations of their connectivity platform. This role requires a blend of technical understanding and commercial insight to ensure customers can successfully integrate and utilize the product.

The successful candidate will possess at least 5 years of relevant experience and a strong grasp of B2B2C dynamics. Gigs values collaboration, and you should expect to work closely with clients and internal teams while enjoying competitive compensation and stock options.