Implementation Lead

Jobgether SRL; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Compensation: $115K--$125K base

Equity participation

Remote work fully remote in the United

Autonomy and ownership

Impact on processes and outcomes

Growth opportunities

Collaborative team with founders

AI-native environment

Job summary

Jobgether SRL, partnered postings, seeks an Implementation Lead in the United States to own the customer journey from contract to go-live and initial results. You will work closely with mid-market and enterprise brands to translate goals into effective use cases.

As the first dedicated Implementation Lead, you will configure integrations (Shopify, Klaviyo), validate data, coordinate stakeholders, and turn learnings into scalable playbooks for growth. Remote, autonomous, AI-driven environment.

Qualifications

• 3 years in a customer-facing role onboarding clients and managing multiple stakeholders.
• Experience managing a larger book of mid-market accounts.
• Hands-on Klaviyo flows and segments, with ability to explain performance changes.
• Genuine interest in AI and using tools like Claude or ChatGPT to build solutions.
• Experience creating onboarding documentation and playbooks used by teams.
• Comfort with integrations, data validation, workflows, and system connections.
• Strong communication, consultative mindset, guiding customers and internal stakeholders.
• Growth-stage experience in a high-growth or early-stage environment preferred.

Responsibilities

• Own customer implementations from sales handoff through go-live.
• Lead customer relationships with founders, retention teams, agencies.
• Configure integrations (Shopify, Klaviyo); validate data quality.
• Develop customer use cases aligned with goals.
• Handle onboarding escalations with Sales and Engineering.
• Ensure effective handoffs to Customer Success with context/docs.
• Build scalable onboarding playbooks, systems, and tools.
• Share knowledge and train future team members.

Skills

Customer implementation

Account management

Klaviyo expertise

AI fluency

Documentation skills

Technical/data curiosity

Communication/consulting

Growth-stage experience

Tools

Klaviyo

Claude

ChatGPT

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Lead based in United States.

As the first dedicated Implementation Lead, you will own the customer journey from signed agreement through successful go-live and first measurable results. You'll work closely with mid-market and enterprise brands to understand their goals and translate them into effective use cases. The role combines hands-on technical implementation, customer relationship management, and process building. You'll configure integrations, ensure data quality, coordinate stakeholders, and resolve onboarding escalations. At the same time, you'll turn successful approaches into repeatable playbooks that can scale with the team. This is a fully remote, high-autonomy role within a fast-growing, AI-native environment.

Accountabilities:

• Own customer implementations: Manage each new customer from sales handoff through go-live, ensuring a smooth transition from signed agreement to first results.
• Lead customer relationships: Engage key stakeholders early, from founders and retention teams to agencies, and maintain alignment throughout implementation.
• Manage technical setup: Configure integrations such as Shopify and Klaviyo, validate data quality, and ensure customers can confidently use the resulting insights.
• Develop customer use cases: Understand why each customer signed up and build practical workflows and use cases aligned with their specific goals.
• Handle escalations: Own onboarding-related issues and collaborate with Sales and Engineering when additional support or technical resolution is required.
• Ensure effective handoffs: Transition successfully onboarded accounts to Customer Success Managers with clear context, documentation, and next steps.
• Build scalable processes: Turn implementation learnings into repeatable onboarding playbooks, systems, and tools for mid-market and enterprise customers.
• Share knowledge: Help train future team members on established playbooks while continuously developing expertise in the product, customer needs, and industry trends.

Requirements

• Customer implementation experience: 3 years in a customer-facing role with direct experience onboarding clients and managing multiple stakeholders.
• Account management experience: Experience managing a larger book of mid-market accounts alongside hands-on onboarding responsibilities.
• Klaviyo expertise: Hands-on experience building Klaviyo flows and segments for a brand, with the ability to explain changes in segment performance.
• AI fluency: Genuine interest in AI and experience using tools such as Claude or ChatGPT regularly, including building practical solutions or workflows with them.
• Documentation skills: Experience creating onboarding documentation and playbooks that teams have actively used.
• Technical and data curiosity: Comfortable with integrations, data validation, workflows, and understanding how systems connect to customer outcomes.
• Communication and consulting: Strong communication skills, a consultative mindset, and the ability to guide customers and internal stakeholders toward practical solutions.
• Growth-stage experience: Experience working in a high-growth or early-stage environment is preferred.

Benefits

• Compensation: $115K--$125K base compensation.
• Equity: Equity participation is offered.
• Remote work: Fully remote position open to candidates anywhere in the United States.
• Autonomy: Remote-first culture with flexibility and ownership over how you manage your work.
• Impact: Opportunity to shape implementation processes and directly influence customer outcomes and business growth.
• Growth: Exposure to a rapidly growing environment with opportunities for learning and advancement.
• Team: Work closely with the founding team and contribute to building scalable customer processes.
• AI-native environment: Opportunity to apply AI tools, workflows, and automation to real customer implementation challenges.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.