Implementation Engineer

Translucentus; San Jose (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Life Insurance, Short-Term Disability,

Long-Term Disability

401k with company match of 2%

Paid Holidays

Paid Time Off

Job summary

Translucent Services is hiring an Implementation Engineer to deliver on-site installation and upgrade services for data storage platforms. The role covers work within a 200-mile radius of San Jose, CA with regular US travel to customer sites and data centers.

You will collaborate with Support and Account teams to ensure successful project execution. The position requires strong storage, server, and networking skills; experience with VMware, Windows Server, and Linux; and the ability to create

Qualifications

• Strong storage, server, and networking fundamentals.
• Experience with hardware installation and software configuration.
• Ability to create run books, design workbooks, and statements of work.

Responsibilities

• Perform installations of FlashArray and FlashBlade products.
• Perform Non-Disruptive Upgrades (NDUs) on FlashArrays and FlashBlades.
• Work with Support and Advanced Services to ensure successful upgrades.
• Install expansion shelves, data packs, and related hardware.
• Plan travel to customer sites for installations and upgrades.
• Travel across the US to visit customer sites and data centers.

Skills

Storage systems

Server administration

Networking

Customer-facing

Project coordination

Tools

VMware

Windows Server

Linux

FC

iSCSI

NFS

SMB

S3

Job description

Pay: $50,000.00 – $60,000.00 per year
Job Type: Full-time
Location: San Jose, CA (Required)

Translucent Services is seeking a dedicated and skilled Implementation Engineer to join our field services team. In this full-time role, you will be responsible for providing expert on-site installation and upgrade services for data storage platforms to our valued customers. This position will primarily support clients within a 200-mile radius of San Jose, CA and will also involve regular air travel for assignments across the United States. You will collaborate closely with our support and account teams, as well as directly with customers, to ensure seamless project execution.

• Medical, Dental, and Vision Coverage
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Traditional and ROTH 401k with a company match of 2%
• Paid Holidays
• Paid Time Off

Essential Functions:

• Perform installations of FlashArray and FlashBlade products.
• Perform Non-Disruptive Upgrades (NDUs) on FlashArrays and FlashBlades
• Work closely with Support and other Advanced Services team members to ensure successful array upgrades.
• Perform installation of expansion shelves, data packs, expansion cards, and related hardware.
• Perform capacity consolidation.
• Run assessment calls with customers regarding upcoming NDUs and installations.
• Perform basic knowledge transfer with customers including creation of hosts, host groups, volumes, replication sessions, Fusion enablement’s and related tasks.
• Plan travel to customer sites to perform installations and upgrades.
• Perform installation of other Pure hardware or functionality offered by the company now or in the future.
• Strong communication via email, phone calls and slack
• Ability to travel multiple times per week throughout the US to visit customer sites and data centers.

Expectations/Desired Skills:

• Strong technical skills in the areas of storage, server, and networking technologies.
• Experience with hardware installation and software configuration.
• Experience creating a run book, design workbook, and statement of work.
• Ability to work as a team player and effectively allocate time and resources to manage multiple projects.
• Excellent interpersonal, written, and verbal communication skills.
• Consultancy experience and customer-facing skills.

Technical Requirements:

• Technical skills in storage, server, and networking.
• Experience with VMware, Microsoft Windows Server, and Linux.
• Understanding of storage protocols including FC, iSCSI, NFS, SMB, and S3.
• Experience with one or more of the following: Citrix Xen Desktop, VMware, Oracle, SQL.

Required:

• Ability to travel multiple times per week throughout the U.S. to customer sites and data centers, including frequent travel within 200 miles of San Jose, CA.

Preferred Qualifications:

• Current and/or former military experience.
• Experience working with government agencies.
• Experience as a System Administrator/System Engineer.
• Experience as a Storage Administrator/Storage Engineer.
• Data Center or "smart hands" experience.

Translucent Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Translucent Services participates in E-Verify.