Implementation Engineer

Translucentus; Detroit (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Life Insurance, Disability (STD/ LTD)

401k with company match 2%

Paid Holidays

Paid Time Off

Job summary

Translucent Services is seeking a dedicated Implementation Engineer to join our field services team. In this full-time role, you will provide expert on-site installation and upgrade services for data storage platforms to customers.

The position primarily supports clients within a 200-mile radius of Detroit, MI and involves regular air travel across the United States. You will collaborate with support and account teams, as well as directly with customers, to ensure seamless project execution and

Qualifications

• Strong technical skills in storage, server, and networking technologies.
• Experience with hardware installation and software configuration.
• Ability to create run books, design workbooks, and statements of work.
• Excellent interpersonal, written, and verbal communication skills.
• Consultancy experience and customer-facing skills.

Responsibilities

• Perform installations of FlashArray and FlashBlade products.
• Perform Non-Disruptive Upgrades (NDUs) on FlashArrays and FlashBlades
• Collaborate with Support and Advanced Services teams to ensure successful upgrades.
• Install expansion shelves, data packs, expansion cards, and related hardware.
• Plan travel to customer sites for installations and upgrades.
• Perform installations of other Pure hardware or future offerings.
• Communicate effectively via email, phone, and Slack.

Skills

Storage systems

Networking

Customer-facing

Team collaboration

Communication

Tools

VMware

Windows Server

Linux

iSCSI

NFS

SMB

FC

S3

Job description

Pay: $50,000.00 – $60,000.00 per year
Job Type: Full-time
Location: Detroit, MI (Required)

Translucent Services is seeking a dedicated and skilled Implementation Engineer to join our field services team. In this full-time role, you will be responsible for providing expert on-site installation and upgrade services for data storage platforms to our valued customers. This position will primarily support clients within a 200-mile radius of Detroit, MI and will also involve regular air travel for assignments across the United States. You will collaborate closely with our support and account teams, as well as directly with customers, to ensure seamless project execution.

• Medical, Dental, and Vision Coverage
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Traditional and ROTH 401k with a company match of 2%
• Paid Holidays
• Paid Time Off

Essential Functions:

• Perform installations of FlashArray and FlashBlade products.
• Perform Non-Disruptive Upgrades (NDUs) on FlashArrays and FlashBlades
• Work closely with Support and other Advanced Services team members to ensure successful array upgrades.
• Perform installation of expansion shelves, data packs, expansion cards, and related hardware.
• Perform capacity consolidation.
• Run assessment calls with customers regarding upcoming NDUs and installations.
• Perform basic knowledge transfer with customers including creation of hosts, host groups, volumes, replication sessions, Fusion enablement’s and related tasks.
• Plan travel to customer sites to perform installations and upgrades.
• Perform installation of other Pure hardware or functionality offered by the company now or in the future.
• Strong communication via email, phone calls and slack
• Ability to travel multiple times per week throughout the US to visit customer sites and data centers.

Expectations/Desired Skills:

• Strong technical skills in the areas of storage, server, and networking technologies.
• Experience with hardware installation and software configuration.
• Experience creating a run book, design workbook, and statement of work.
• Ability to work as a team player and effectively allocate time and resources to manage multiple projects.
• Excellent interpersonal, written, and verbal communication skills.
• Consultancy experience and customer-facing skills.

Technical Requirements:

• Technical skills in storage, server, and networking.
• Experience with VMware, Microsoft Windows Server, and Linux.
• Understanding of storage protocols including FC, iSCSI, NFS, SMB, and S3.
• Experience with one or more of the following: Citrix Xen Desktop, VMware, Oracle, SQL.

Required:

• Ability to travel multiple times per week throughout the U.S. to customer sites and data centers, including frequent travel within 200 miles of Detroit, MI.

Preferred Qualifications:

• Current and/or former military experience.
• Experience working with government agencies.
• Experience as a System Administrator/System Engineer.
• Experience as a Storage Administrator/Storage Engineer.
• Data Center or “smart hands” experience.

Translucent Services is seeking a dedicated and skilled Implementation Engineer to join our field services team. In this full-time role, you will be responsible for providing expert on-site installation and upgrade services for data storage platforms to our valued customers. This position will primarily support clients within a 200-mile radius of Detroit, MI and will also involve regular air travel for assignments across the United States. You will collaborate closely with our support and account teams, as well as directly with customers, to ensure seamless project execution.

Translucent Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Translucent Services participates in E-Verify.