Implementation Engineer

Schurz Communications; Denver (CO); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Bonus

401(k) match

Health insurance

Generous PTO

Paid volunteer time off

Job summary

Otava seeks an experienced Implementation Engineer to drive the technical execution of customer projects across cloud, storage, DR, networking, and security. You will deploy, configure, validate, and document environments while coordinating with Engineering, Technical Services, and Customer Success to ensure on-time delivery.

The role emphasizes lifecycle support from implementation through operational handoff, with opportunities to optimize deployment processes and introduce automation.

Qualifications

• Bachelor’s degree or equivalent experience in a technical field.
• Experience with enterprise infrastructure implementations and managed services.

Responsibilities

• Execute customer implementation projects per approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform implementation activities for compute, storage, networking, backup, DR, and security services.
• Participate in project kickoffs and technical planning sessions.
• Ensure milestones are completed on schedule.
• Update runbooks and technical procedures.
• Maintain project records within Jira and related tools.
• Document customer configurations and handoffs.
• Provide technical guidance throughout projects.

Skills

VMware vSphere

VMware Cloud Foundation

Windows Server

Networking fundamentals

Storage technologies

Backup solutions

Disaster Recovery

Active Directory

Security best practices

Troubleshooting

Project management

Analytical thinking

Education

Bachelor’s degree in Computer Science, IT, or engineering

Tools

Jira

Job description

The Implementation Engineer is responsible for the technical execution of customer implementation projects across OTAVA’s cloud, infrastructure, backup, disaster recovery, networking, and security solutions.

Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.

The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.

Responsibilities

• Execute customer implementation projects according to approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
• Participate in project kickoffs and technical planning sessions.
• Ensure implementation milestones are completed on schedule.

Technical Implementation

• Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
• Configure backup and disaster recovery environments.
• Perform customer migrations with minimal disruption.
• Execute system testing and validation before customer acceptance.
• Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

• Update implementation runbooks and technical procedures.
• Maintain project records within Jira and related project management tools.
• Document customer configurations and operational handoffs.
• Provide technical guidance throughout implementation projects.
• Participate in customer meetings when required.
• Communicate project status and technical risks.
• Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

• Work closely with:
• Solutions Engineering
• Technical Services
• Customer Success
• Support successful transition from implementation into operational support.
• Identify opportunities to improve deployment processes.
• Recommend automation opportunities.
• Assist with development of implementation standards and best practices.
• Participate in knowledge sharing across engineering teams.

Experience

• 10+ years implementing enterprise infrastructure solutions.
• Experience with managed services, hosting, or cloud providers.
• Experience working on customer-facing technical projects.

Knowledge, Skills, and Abilities

• VMware vSphere
• VMware Cloud Foundation (preferred)
• Windows Server
• Networking fundamentals (DNS, DHCP, VLANs, Routing)
• Storage technologies
• Backup solutions (Veeam preferred)
• Disaster Recovery
• Active Directory
• Security best practices
• Strong troubleshooting skills
• Ability to manage multiple concurrent implementation projects
• Ability to work independently
• Excellent organizational skills
• Ability to prioritize changing workloads
• Team-oriented mindset
• Strong analytical thinking

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Certifications

• VMware VCP
• VCF certification
• Veeam VMCE

What We Offer:

Competitive base salary ($ 115 -125 K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.