Implementation Engineer

Adapture; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Generous PTO

Paid volunteer time off

Job summary

Adapture is seeking an Implementation Engineer to lead technical execution of customer projects across cloud, infrastructure, backup, DR, networking, and security solutions. You will deploy, configure, validate, and document customer environments while ensuring on-time delivery per design.

Collaborate with Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success to ensure a smooth transition from project delivery into ongoing operations and to drive improvements

Qualifications

• 5+ years implementing enterprise infrastructure solutions.
• Experience with managed services, hosting, or cloud providers.
• Experience working on customer-facing technical projects.

Responsibilities

• Execute customer implementation projects according to approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Deploy VMware, virtualization, storage, networking, and cloud infrastructure.
• Configure backup and disaster recovery environments.
• Document customer configurations and operational handoffs.
• Provide technical guidance throughout implementation projects.

Skills

Strong troubleshooting

Team-driven

Analytical thinking

Project multitasking

Independent work

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Tools

VMware vSphere

VMware Cloud Foundation

Windows Server

Networking fundamentals

Storage technologies

Backup solutions

Disaster Recovery

Active Directory

Security best practices

Job description

The Implementation Engineer is responsible for the technical execution of customer implementation projects across our cloud, infrastructure, backup, disaster recovery, networking, and security solutions.

Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.

The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.

Responsibilities

• Execute customer implementation projects according to approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
• Participate in project kickoffs and technical planning sessions.
• Ensure implementation milestones are completed on schedule.

Technical Implementation

• Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
• Configure backup and disaster recovery environments.
• Perform customer migrations with minimal disruption.
• Execute system testing and validation before customer acceptance.
• Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

• Update implementation runbooks and technical procedures.
• Maintain project records within Jira and related project management tools.
• Document customer configurations and operational handoffs.
• Provide technical guidance throughout implementation projects.
• Participate in customer meetings when required.
• Communicate project status and technical risks.
• Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

• Work closely with:
• Solutions Engineering
• Technical Services
• Customer Success
• Support successful transition from implementation into operational support.
• Identify opportunities to improve deployment processes.
• Recommend automation opportunities.Assist with development of implementation standards and best practices.
• Participate in knowledge sharing across engineering teams.

Experience

• 5+ years implementing enterprise infrastructure solutions.
• Experience with managed services, hosting, or cloud providers.
• Experience working on customer-facing technical projects.

Knowledge, Skills, and Abilities

• VMware vSphere
• VMware Cloud Foundation (preferred)
• Windows Server
• Networking fundamentals (DNS, DHCP, VLANs, Routing)
• Storage technologies
• Backup solutions (Veeam preferred)
• Disaster Recovery
• Active Directory
• Security best practices
• Strong troubleshooting skills
• Ability to manage multiple concurrent implementation projects
• Ability to work independently
• Excellent organizational skills
• Ability to prioritize changing workloads
• Team-oriented mindset
• Strong analytical thinking

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Certifications

One or more relevant industry recognized certifications:

• VMware VCP
• VCF certification
• Veeam VMCE

What We Offer:

Competitive base salary depending on experience and certifications plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.