Implementation Engineer

Schurz Communications, Inc.; Denver (CO); On-site; USD 115,000 - 125,000; Full time

Job summary

Otava is seeking an Implementation Engineer to lead customer deployment across cloud, infrastructure, backup, DR, networking, and security.

You will configure, validate, and document environments, ensuring on-time delivery and a smooth handoff to operations. The role collaborates with multiple teams and drives standardization and automation initiatives.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Extensive experience with enterprise infrastructure implementations.
• Proven ability to work on customer-facing projects with success.

Responsibilities

• Execute customer implementation projects per approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform activities for compute, storage, networking, backup, DR, and security services.
• Participate in kickoff meetings and technical planning sessions.
• Ensure milestones are completed on schedule.

Skills

Strong troubleshooting

Multi-project management

Independent worker

Organizational skills

Team-oriented mindset

Analytical thinking

Education

Bachelor’s degree in Computer Science, IT, Engineering, or equivalent

Tools

VMware vSphere

VMware Cloud Foundation

Windows Server

Networking fundamentals

Storage technologies

Backup solutions (Veeam)

Disaster Recovery

Active Directory

Security best practices

Jira

VMware VCP

VCF certification

Veeam VMCE

Job description

The Implementation Engineer is responsible for the technical execution of customer implementation projects across OTAVA’s cloud, infrastructure, backup, disaster recovery, networking, and security solutions.

Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.

The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.

Responsibilities

• Execute customer implementation projects according to approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
• Participate in project kickoffs and technical planning sessions.
• Ensure implementation milestones are completed on schedule.

Technical Implementation

• Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
• Configure backup and disaster recovery environments.
• Perform customer migrations with minimal disruption.
• Execute system testing and validation before customer acceptance.
• Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

• Update implementation runbooks and technical procedures.
• Maintain project records within Jira and related project management tools.
• Document customer configurations and operational handoffs.
• Provide technical guidance throughout implementation projects.
• Participate in customer meetings when required.
• Communicate project status and technical risks.
• Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

• Work closely with:
• Solutions Engineering
• Technical Services
• Customer Success
• Support successful transition from implementation into operational support.
• Identify opportunities to improve deployment processes.
• Recommend automation opportunities.
• Assist with development of implementation standards and best practices.
• Participate in knowledge sharing across engineering teams.

Experience

• 10+ years implementing enterprise infrastructure solutions.
• Experience with managed services, hosting, or cloud providers.
• Experience working on customer-facing technical projects.

Knowledge, Skills, and Abilities

• VMware vSphere
• VMware Cloud Foundation (preferred)
• Windows Server
• Networking fundamentals (DNS, DHCP, VLANs, Routing)
• Storage technologies
• Backup solutions (Veeam preferred)
• Disaster Recovery
• Active Directory
• Security best practices
• Strong troubleshooting skills
• Ability to manage multiple concurrent implementation projects
• Ability to work independently
• Excellent organizational skills
• Ability to prioritize changing workloads
• Team-oriented mindset
• Strong analytical thinking

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Certifications

One or more relevant industry recognized certifications:

• VMware VCP
• VCF certification
• Veeam VMCE

What We Offer:

Competitive base salary ($ 115 -125 K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Come join us!

Equal Opportunity Employer
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