Implementation Engineer

Inovalon, Inc.; Canonsburg (Washington County); On-site; USD 65,000 - 90,000; Full time

Job summary

Inovalon, Inc. is seeking an Implementation Engineer to support onboarding and integration of new clients onto our healthcare platform. This role combines technical work with client-facing communication and requires curiosity and problem-solving in a fast-paced environment.

You will gather requirements, configure systems, and assist during conversion events while adhering to HIPAA and company policies. Some evenings/weekends on-call may be required.

Qualifications

• Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity.
• Hands-on experience with web services, APIs, and system integrations.
• Proficiency in SQL; familiarity with data normalization principles and data conversion processes.
• Comfort working with development environments, system configuration, and log or source code analysis.
• Strong problem-solving and communication skills for non-technical stakeholders.

Responsibilities

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process.
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root‑cause findings.
• Build and configure systems based on design specifications, validate configurations meet requirements, and maintain project deliverables within the assigned scope of work.
• Participate in an on‑call rotation to support planned conversion events during evenings and weekends.
• Collaborate across the full client lifecycle, including implementation, go‑live, and optimization.
• Adhere to confidentiality, HIPAA, regulatory, and other policies; maintain compliance with employer policies.

Skills

SQL

Data analysis

Customer-facing communication

Project management

Troubleshooting

Education

Bachelor's degree in Computer Science / IT

Equivalent healthcare technology experience

Tools

APIs

Web services

Log analysis

Job description

Overview

The Implementation Engineer works at the intersection of technology and customer service, supporting the onboarding and integration of new clients onto Inovalon's platform. This early‑career role suits technovats who are curious, comfortable working directly with customers, and eager to grow their expertise in healthcare technology. The role includes participation in a planned on‑call rotation for conversion events that occur outside of standard business hours.

Responsibilities

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process.
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root‑cause findings.
• Build and configure systems based on design specifications, validate configurations meet requirements, and maintain project deliverables within the assigned scope of work.
• Participate in an on‑call rotation to support planned conversion events during evenings and weekends.
• Collaborate across the full client lifecycle, including implementation, go‑live, and optimization.
• Adhere to all confidentiality, HIPAA, regulatory, and other relevant policies, procedures, and requirements as outlined in the employer's operating policies and procedures.
• Maintain compliance with Inovalon's policies, procedures, and mission statement, and fulfill responsibilities that may be reasonably provided to achieve operational and financial success.

Requirements

• Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity.
• Hands‑on experience with web services, APIs, and system integrations.
• Proficiency in SQL required; familiarity with data normalization principles and ability to work with flat file formats and data conversion processes.
• Comfort working with technical tools, including development environments, system configuration, and log or source code analysis.
• Strong analytical and problem‑solving skills with ability to perform root‑cause analysis and document findings clearly.
• Effective written and verbal communication skills, with ability to translate technical concepts for non‑technical stakeholders.
• Demonstrated ability to manage multiple workstreams and deliverables in a project environment.
• Strong customer‑facing communication skills, with ability to translate technical requirements into clear guidance and maintain composure under time‑sensitive conditions.
• Healthcare technology experience is a plus but not required; curiosity and willingness to develop domain expertise are expected.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related technical field strongly preferred.
• Equivalent healthcare technology experience considered in lieu of a degree.

Eligibility

This position is not eligible for immigration sponsorship (e.g. H‑1B, TN, or E‑3). Applicants must be authorized to work in the United States as a condition of employment.

Equal Opportunity and Diversity Statement

Inovalon is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.