Implementation Engineer

Inovalon, Inc.; Bowie (MD); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Inovalon, Inc. is seeking an Implementation Engineer to support onboarding and integration of new clients on our healthcare technology platform.

The role involves working directly with customers, participating in after-hours conversion events, and growing technical expertise in a fast-paced environment. Ideal candidates have at least 2 years on technical projects, strong SQL skills, and experience with web services, APIs, and system integrations.

Qualifications

• Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity.
• Hands-on experience with web services, APIs, and system integrations.
• Proficiency in SQL; familiarity with data normalization principles and the ability to work with flat file formats and data conversion processes.
• Comfort working with development environments, system configuration, and log or source code analysis.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis and document findings clearly.
• Effective written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Demonstrated ability to manage multiple workstreams and deliverables in a project environment.
• Strong customer-facing communication skills, with the ability to translate technical requirements into clear guidance and maintain composure under time-sensitive conditions.
• Healthcare technology experience is a plus but not required; curiosity and willingness to develop domain expertise.

Responsibilities

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process.
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings.
• Build and configure systems based on design specifications, validate that configurations meet requirements, and maintain project deliverables within the assigned scope of work.
• Participate in an on-call rotation to support planned conversion events that occur during evenings and weekends.
• Collaborate across the full client lifecycle, including implementation, go-live, and optimization.
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
• Maintain compliance with Inovalon's policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Skills

Web services

APIs

System integrations

SQL

Development environments

System configuration

Log analysis

Source code analysis

Analytical skills

Communication skills

Project management

Customer-facing communication

Healthcare tech experience

Education

Bachelor's degree in Computer Science, Information Technology, or a related technical field

Equivalent healthcare technology experience will be considered

Job description

Overview

The Implementation Engineer works at the intersection of technology and customer service, supporting the onboarding and integration of new clients onto Inovalon's platform. This is an early-career role suited to someone who is technically curious, comfortable working directly with customers, and eager to grow their expertise in healthcare technology. The role includes participation in a planned on‑call rotation for conversion events that occur outside of standard business hours.

Duties and Responsibilities

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process;
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings;
• Build and configure systems based on design specifications, validate that configurations meet requirements, and maintain project deliverables within the assigned scope of work;
• Participate in an on‑call rotation to support planned conversion events that occur during evenings and weekends;
• Collaborate across the full client lifecycle, including implementation, go‑live, and optimization;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon's policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Job Requirements

• Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity;
• Hands‑on experience with web services, APIs, and system integrations;
• Proficiency in SQL required; familiarity with data normalization principles and the ability to work with flat file formats and data conversion processes;
• Comfort working with technical tools including development environments, system configuration, and log or source code analysis;
• Strong analytical and problem‑solving skills with the ability to perform root cause analysis and document findings clearly;
• Effective written and verbal communication skills, with the ability to translate technical concepts for non‑technical stakeholders;
• Demonstrated ability to manage multiple workstreams and deliverables in a project environment;
• Strong customer‑facing communication skills, with the ability to translate technical requirements into clear guidance and maintain composure and professionalism under time‑sensitive conditions;
• Healthcare technology experience is a plus but not required; curiosity and a willingness to develop domain expertise are expected.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related technical field strongly preferred;
• Equivalent healthcare technology experience will be considered in lieu of a degree.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).