Implementation & Customer Success Manager

Benji; Chicago (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity package

Medical benefits

Unlimited vacation

Job summary

Benji is seeking an Implementation & Success Manager in the Chicago area for a hybrid role. You will oversee onboarding, implementation, and adoption, and manage strategic relationships with enterprise partners to grow platform usage.

You will collaborate with product, sales, engineering, and support to ensure customer satisfaction, retention and growth. Responsibilities include leading deployments, designing roadmaps, driving adoption of new features, and expanding accounts with new

Qualifications

• 5+ years in a client-facing role leading software implementation, customer success, or program management.

Responsibilities

• Lead end-to-end enterprise deployments with configuration, data mapping and integrations.
• Own launch plan from kickoff to go-live and UAT.

Skills

Client-facing

API integrations

Cross-functional

Change management

Problem solving

Customer focus

Job description

Benji is an API-first platform that enables leading reward programs and merchants to connect seamlessly so customers can verify their status/credentials, pay with points and earn points. Our goal is to bring down the barrier of reward program integration by decreasing the time to market of an integration from months/years to instant connectivity, with the industry's most powerful API and reporting dashboard.

About the role

We are looking for someone in the Chicago area for a hybrid model, 2 to 3 days per week in office. The Implementation & Customer Success Manager is responsible for overseeing the successful rollout of the Benji platform to enterprise partners. This role ensures smooth onboarding, implementation, and adoption of the platform while managing strategic relationships with enterprise clients and partners, and growing what each partner does on the platform over time. You will work cross-functionally with product, sales, engineering, and support teams to drive customer satisfaction, retention, and growth.

Implementation & rollout

• Lead end-to-end enterprise platform deployments, ensuring smooth configuration, data mapping, and integrations.
• Own the launch plan from kickoff through UAT to go-live, keeping every dependency on track to the target date.
• Collaborate with technical and business stakeholders on the partner side to align technical and operational requirements.
• Develop and execute implementation roadmaps, milestones, and success criteria.
• Identify bottlenecks and continuously improve rollout processes.
• Serve as the primary point of contact for enterprise partners once they are live.
• Build strong relationships with key stakeholders to ensure long-term success and product adoption.
• Drive partner adoption of new features and capabilities.
• Expand each account by bringing new partnerships onto the platform.

Training and technical guidance

• Conduct training sessions for client teams and provide ongoing support post-implementation.
• Provide technical and operational guidance to clients, helping them use the platform effectively to drive business impact.

Cross-functional collaboration

• Work closely with Product, Sales, Engineering, and Support teams to ensure a seamless partner experience.
• Serve as a structured feedback channel to Product, translating what you see in integrations and with live partners into signal that shapes the roadmap.

What we're looking for

• 5+ years experience in a client-facing role related to leading software implementation, customer success, or program management within an enterprise environment.
• Familiarity with enterprise IT environments and experience with API integrations.
• Strong interpersonal skills to manage relationships with diverse stakeholders, including executives and technical teams.
• Experience working with cross-functional teams in a fast-paced environment.
• A proactive approach to problem-solving and a customer-centric mindset.
• Experience in change management practices to facilitate user adoption of new systems.
• Bonus: familiarity with loyalty programs and loyalty management software.

We provide

• Competitive salary and performance bonuses
• Equity package
• 100% medical, dental and vision benefits
• Unlimited vacation policy

Why should you join us?

• This is an opportunity to join the company that is changing the way enterprises partner and manage rewards. We are looking for passionate people to make a huge impact and be defining members of the team. This team is incredibly scrappy and collaborative, and we enjoy doing what we do every single day and are obsessed with delivering the best product possible.