Implementation Coordinator

Liquid Environmental Solutions Corporation; Irving, Northern (TX, KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Liquid Environmental Solutions Corporation is seeking an Implementation Coordinator to oversee onboarding and setup of new accounts. You will be the primary contact for Key Account Customers, ensuring smooth implementation and successful handoff to account administrators.

Ideal candidates bring 2+ years of administrative experience, strong communication, and the ability to multitask across departments. A focus on timely deliverables and proactive issue resolution is essential for success.

Qualifications

• 2+ years of administrative experience.
• Excellent communication and problem-solving abilities.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Oversee setup of new accounts.
• Support the Key Account Solutions Team and new customers.
• Serve as primary contact for Key Account Customers during implementation.
• Assist in management, rollout and implementation of new accounts.
• Participate in pre-sales meetings/presentations.
• Create weekly implementation status reports for internal/external use.
• Own end-to-end implementation process to complete setup.
• Review customer accounts to ensure timely implementations.
• Collaborate with multiple groups and departments.
• Update accounts on all first services.
• Troubleshoot and resolve issues during implementation.
• Identify opportunities for process improvements.
• Facilitate transition to account administrator after implementation.
• Readiness to speak on the phone with internal customers.

Skills

Communication

Problem solving

Multitasking

Organizational skills

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

The primary function of this role is to oversee the addition/set up of new accounts to Liquid Environmental Solutions by providing support to the Key Account Solutions Team and new customers. In this role, the Implementation Coordinator will be the primary first point of contact for Key Account Customers to ensure successful account implementation. The Implementation Coordinator must have excellent communication and strong problem solving skills along with being able to prioritize and multitask to complete all tasks accurately in a timely manner.

• Assists the Key Account Solutions Managers in the management, rollout and implementation of new accounts

• May be involved in pre-sales meetings /presentations.Fosters an open line of communication via phone, email, and face to face with Key Account Solutions Managers and customers

• Creates a wide variety of weekly reports on implementation status for internal/external use

• Owns implementation process from the beginning to the end ensuring all aspects of setup are complete

• Review customer accounts to ensure implementations are completed on time

• Partners closely with multiple groups and departments

• Account update on all first services

• Researching cause of concerns internally with the ability to find resolutions independently

• Troubleshoot and resolve issues during implementation

• Develop opportunities for process improvement

• Facilitate transition to account administrator once implementation is completed

• 2+ years of administrative experience

• Proficient in Microsoft Outlook, Word, PowerPoint, Excel

• Independent and self-motivated

• Ability to work some flexible hours/overtime

• Professional caliber of communication skills

• Ability to connect with and partner with management in multiple departments

• Ability to balance multiple tasks

• Holds one’s self accountable to complete assigned tasks

• Ability to read and understand communications in Excel spreadsheets

• Comfortable with speaking on the phone with internal customers

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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