Payroll Implementation Consultant

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 30,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings plan

Wellness program

Disability insurance

Paid time off

Job summary

ADP is hiring a Payroll Implementation Consultant to create exceptional onboarding experiences for each product or service implementation. You will consult with clients, analyze processes, and guide client decisions to optimal ADP solutions.

Preferred candidates have 3+ years in client service and 1+ year in business consulting, with payroll knowledge and strong communication. Work Force Now and implementation experience are pluses.

Qualifications

• 3+ years in client service environment.
• 1+ year in business consulting.
• Payroll knowledge or exposure is a plus.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide clients toward the best solution for their business needs.
• Analyze existing systems, interface requirements and business processes.
• Partner with clients to understand their business and needs.
• Incorporate new processes and tools when recommending ADP solutions.
• Build long-term relationships and trust with clients.
• Interact with ADP sales and customer service teams.

Skills

Client service

Business consulting

Verbal and written communication

Problem solving

MS Office (Word & Excel)

Analytical skills

Tools

WorkForce Now

MS Office

Job description

ADP is hiring a Payroll Implementation Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Qualifications Required

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.

Preference will be given to candidates who have the following:

• WorkForce Now experience/knowledge highly preferred.
• Implementation experience highly preferred.
• Payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
• Basic knowledge of payroll tax principles and wage and hour laws.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Must be able to work under time constraints to ensure that deadlines are met.
• Excellent Professional Customer Service Skills.
• Strong Organizational Skills.
• Strong Process and documentation skills.
• Strong Research Skills.
• Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $21.92 - USD $40.87 / Hour*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.