Implementation Consultant/Onboarding Specialist

Stampli; Nashville (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid office 3 days/week in US (Nashv

Medical/Dental/Vision insurance

401(k) + employer match

AI tools access (ChatGPT Enterprise)

Career development opportunities

Open-concept workspace

Job summary

Stampli is seeking an Implementation Consultant/Onboarding Specialist to lead customer onboarding from kickoff to Go Live, ensuring ERP and P2P workflows are configured for long-term success. The role emphasizes discovery, solution design, and proactive issue resolution in a fast-paced environment.

You will collaborate across Sales, Product, Support, and Customer Success, guiding customers with clear communications and measurable outcomes. Remote-friendly with on-site visits as needed.

Qualifications

• 3–5 years in a customer-facing role focused on post-sales implementation, onboarding, or professional services in a B2B SaaS or consulting environment.
• Proven experience owning complex implementations from kickoff to go-live, with timelines, dependencies, risks, and changing requirements.
• Strong background in implementation consulting, ERP or P2P deployments.
• Hands-on experience with ERP systems such as NetSuite, Sage, or similar platforms, and understanding data/workflow connections.
• Experience leading multi-stakeholder implementations with operational and executive contacts.
• Ability to facilitate customer conversations to drive decisions, next steps, and measurable outcomes.
• Disciplined project management, prioritization, follow-through, and delivery.
• Consultative mindset balancing customer needs, product capabilities, and best practices.
• Excellent customer-facing communication, clarity, empathy, and trust-building.

Responsibilities

• Lead discovery sessions to map customer processes, ERP environments, and AP workflows.
• Translate goals into implementation plans and configuration decisions.
• Own onboarding from kickoff through go-live, keeping projects on track and aligned to business goals.
• Configure Stampli to support workflows with scalability and flexibility.
• Identify risks, dependencies, and gaps and drive resolution before delivery.
• Provide post go-live stabilization, adoption support, and issue resolution.

Skills

Customer-facing experience

Post-sales onboarding

B2B SaaS or consulting

ERP/P2P systems

ERP systems (NetSuite/Sage)

Stakeholder management

Project management

Cross-functional collaboration

Effective discovery & design

Solution design & configuration

Tools

ERP integrations tooling

Job description

About The Position

As an Implementation Consultant/Onboarding Specialist at Stampli, you will lead customers through successful onboarding, acting as a trusted advisor during one of the most critical phases of their journey. You will own implementations end-to-end, from kickoff through Go Live, ensuring customers are set up for long-term success across their ERP and Procure-to-Pay workflows.

About The Position

As an Implementation Consultant/Onboarding Specialist at Stampli, you will lead customers through successful onboarding, acting as a trusted advisor during one of the most critical phases of their journey. You will own implementations end-to-end, from kickoff through Go Live, ensuring customers are set up for long-term success across their ERP and Procure-to-Pay workflows.

This is a hands-on, consultative role focused on discovery, solution design, configuration, and execution. Success is measured by implementation quality, customer adoption at go-live, and the ability to navigate complexity with confidence and clarity.

Customer Success Managers at Stampli are experts in process, systems, and best practices, and they are expected to guide customers decisively, even when that means challenging existing workflows.

Requirements

• 3–5 years of experience in a customer-facing role, with a strong focus on post-sales implementation, onboarding, or professional services within a B2B SaaS or consulting environment
• Proven experience owning complex implementations from kickoff through go-live, including managing timelines, dependencies, risks, and shifting requirements
• Strong background in implementation consulting, ERP or P2P consulting, onboarding, or enterprise SaaS deployments
• Hands-on experience working with ERP systems such as NetSuite, Sage, or similar platforms, with the ability to understand how systems, data, and workflows connect
• Demonstrated success leading implementations in multi-stakeholder environments, including working with both operational teams and executive-level contacts
• Ability to confidently facilitate customer conversations where time is constrained and outcomes matter, guiding discussions toward decisions, next steps, and measurable results
• Strong project management skills with a disciplined approach to prioritization, follow-through, and driving work to completion
• Consultative mindset with the ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions
• Excellent customer-facing communication skills, with a focus on clarity, empathy, and building trust during high-impact moments
• Comfort working cross-functionally with Sales, Product, Support, and Customer Success, advocating for customers while minimizing friction and noise
• Ability to operate effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve
• Proactive, solution-oriented approach with a strong sense of ownership and accountability for outcomes
  
  

What You Will Do

Customer Discovery & Solution Design

• Lead in-depth discovery sessions to understand customer business processes, ERP environments, and AP workflows
• Ask thoughtful, probing questions to uncover both stated requirements and underlying needs
• Document current-state processes and design future-state solutions aligned to Stampli best practices
• Translate customer goals into clear implementation plans and configuration decisions
  
  

Implementation Ownership

• Own customer onboarding from kickoff through go-live, ensuring projects stay on track, and aligned with business goals
• Configure Stampli to support customer workflows while balancing flexibility with scalability
• Proactively identify risks, dependencies, and gaps, and drive resolution before they impact delivery
• Maintain ownership through the post go-live stabilization period, ensuring adoption, issue resolution, and a strong foundation for long-term success
  
  

Consultative Guidance & Best Practices

• Confidently recommend and advocate for best practices, even when they differ from a customer’s current approach
• Set clear expectations around product capabilities, limitations, and timelines
• Help customers understand the “why” behind implementation decisions to drive adoption and trust
• Think creatively and propose multiple solution paths and recommend the most viable option
  
  

Stakeholder Management & Communication

• Build strong relationships through clear, timely, and professional communication
• Effectively manage multiple stakeholders across accounting, IT, and leadership teams
• Lead customer meetings with confidence, structure, and clear next steps
• Stand firm when necessary while ensuring all parties walk away aligned and satisfied
• Escalate and collaborate appropriately when issues arise
  
  

Cross-Functional Collaboration

• Partner closely with Customer Success to ensure smooth handoff post go-live
• Surface recurring implementation challenges, product gaps, and process trends to appropriate teams
  
  

You Will Get

• The flexibility of working from our Downtown Nashville, TN or Downtown Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
• Full medical, dental, and vision insurance
• 401(k) + employer match
• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
• Opportunities and development for career and personal growth
• Strong and experienced leadership that supports your growth and success
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture
  
  

Why Join Stampli?

Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $105B+ in invoices annually and saving millions of labor hours for 1,800+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.

Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."

What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.

Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!