Implementation Consultant I

Abbott; Kansas City (MO); On-site; USD 49,000 - 98,000; Full time

Benefits offered by this job

Free medical coverage

Retirement plan with high employer con

Tuition reimbursement

FreeU education benefit

Career development

Job summary

Abbott is seeking an Implementation Specialist to partner with assigned clinics, using data insights to identify opportunities, influence behavior, and drive measurable improvements. You will deliver targeted coaching to optimize clinic performance and operations.

Responsibilities include portfolio management, data analysis, coaching, action planning, and cross-functional collaboration to remove barriers and sustain gains. Experience with SOPs and MS 365 is preferred.

Qualifications

• Strong written and verbal communication skills; able to facilitate discussions in small groups.
• Ability to analyze operational performance data and translate insights into actionable recommendations.
• Influence without direct authority; build credibility with diverse stakeholders.
• Strong consultative coaching and relationship management; drive behavior change and performance improvement.
• Identify root causes and propose practical solutions to operational challenges.
• Manage and prioritize multiple requests in a structured, deadline-driven environment.
• Experience in project coordination and problem-solving.
• Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).
• Execute and reinforce SOPs/workflows while identifying improvement opportunities.
• Deliver structured training and presentations for groups of 5–15 participants.

Responsibilities

• Manage a portfolio of clinics; partner with clinic leaders to support performance and continuous improvement.
• Analyze performance data and key metrics to identify trends, gaps, risks, and opportunities.
• Provide coaching to improve service delivery and adherence to standards.
• Lead performance-focused conversations to promote accountability and problem-solving.
• Develop and implement clinic-specific action plans to address operational challenges.
• Assess learning needs and reinforce best practices and SOPs.
• Monitor progress, follow up, and adjust strategies to sustain improvement.
• Maintain coaching documentation; report progress on performance initiatives.
• Collaborate with Operations, Training, and cross-functional teams to remove barriers.
• Escalate persistent issues and propose corrective actions.

Skills

Written and verbal communication

Performance data analysis

Influence without authority

Consultative coaching

Root cause analysis

Prioritization and multi-tasking

Project coordination

Microsoft 365 proficiency

SOPs and process execution

Structured training and presentations

Tools

Microsoft 365

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Job Description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to :

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Implementation Specialist serves as the primary performance partner for assigned clinics, using data insights and operational expertise to identify improvement opportunities, influence behavior change, and drive measurable results. This role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and operations.

What You'll Do

• Manage a portfolio of clinics, partnering with clinic leaders and staff to support operational performance and drive continuous improvement.
• Analyze performance data and key metrics to identify trends, gaps, risks, and opportunities for improvement.
• Provide coaching and consultative support to help clinics improve service delivery, operational execution, and adherence to company standards.
• Lead performance-focused conversations that promote accountability, problem-solving, and achievement of performance goals.
• Develop and implement clinic-specific action plans to address operational challenges and improve results.
• Assess learning and development needs, recommend training resources, and reinforce best practices and standard operating procedures.
• Monitor progress against performance goals, conduct follow-up discussions, and adjust strategies as needed to sustain improvement.
• Maintain accurate coaching documentation, track outcomes, and report progress related to performance initiatives.
• Collaborate with Operations, Training, and other cross-functional teams to remove barriers and improve clinic effectiveness.
• Escalate persistent or high-risk performance issues when appropriate and provide recommendations for corrective action.

Required Skills & Qualifications

• Strong written and verbal communication skills, with the ability to deliver clear, structured information and facilitate discussions in small-group settings.
• Demonstrated ability to analyze operational performance data and translate insights into actionable recommendations.
• Ability to influence without direct authority, building credibility and trust with diverse stakeholders.
• Strong consultative coaching and relationship management skills, with a focus on driving behavior change and performance improvement.
• Proven ability to identify root causes and recommend practical, effective solutions to operational challenges.
• Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment.
• Experience in project coordination and applied problem-solving.
• Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).
• Ability to execute and reinforce established SOPs and workflows while identifying opportunities for improvement.
• Delivers structured training and presentations (5-15 participants), facilitating engagement, addressing questions, and adapting delivery to meet audience needs.

Preferred Qualifications

• 0-1 years of experience in customer support, healthcare operations, clinical program knowledge, data entry, or administrative roles.
• Familiarity with CRM systems (Salesforce a plus).
• Experience working with healthcare providers is helpful but not required

The base pay for this position is $35.75 - $71.45 per hour. In specific locations, the pay range may vary from the range posted.