Implementation Support Specialist

Abbott Laboratories; Pleasanton (CA); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott Laboratories is seeking an Implementation Support Specialist for a field-based role covering California, Nevada, Arizona and Colorado. The position requires 3–4 years of relevant experience, a Bachelor’s or related degree, and the ability to travel up to 75% of the time.

You will support implementation, verification, and training for Abbott Point of Care products and collaborate with hospital personnel to optimize patient care processes.

Qualifications

• Bachelor's degree, or Associate with relevant experience.
• 3 to 4 years of field experience.
• Multi-tasking across geographies.
• Strong organizational skills.
• Solution-oriented with contingency planning.
• Proficient in Microsoft Office and Salesforce.
• Travel 75% including overnight travel.
• Able to work independently and in a team.
• Clear, concise communication and public speaking.
• Strong analytical and problem-solving abilities.

Responsibilities

• Coordinate and execute Performance Verifications, End User Training, and Go Live Support within an implementation case.
• Complete administrative tasks promptly and accurately, including notes, expenses, and milestones.
• Build relationships with key stakeholders and articulate the benefits of point-of-care testing.
• Demonstrate thorough product knowledge and conduct demonstrations.

Skills

Multi-tasking

Organization

Solution-oriented

Teamwork

Customer service

Self-starter

Communication

Public speaking

Problem solving

Education

Bachelor's degree or Associate with relevant experience

Tools

Microsoft Office

Salesforce

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Job Description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.

Abbott Point of Care has an exciting opportunity for an Implementation Support Specialist (ISS).

The role is field-based, remote within the territory of California, Nevada, Arizona, and Colorado with 75% local travel.

The ISS will be a part of a dynamic field support service team responsible for driving the successful implementation and verification of our products within Hospitals within assigned geographical regions. Key responsibilities will include collaborating with lead IPMs, providing best-in-class execution of implementation activities and tasks to support the company's portfolio of products, and engaging with key personnel to restructure customer processes to facilitate better patient care with the company's products. You will continue Abbott’s 130+ year tradition of bringing new products and technologies to the world, creating more possibilities for more people at all stages of life.

WHAT YOU DO

• Implementation Support: Coordinate and execute Performance Verifications, End User Training, and Go Live Support within an implementation case.
• Administrative Tasks: Ensure all administrative tasks are completed promptly and accurately, including updating project notes and milestone dates in Summit, expense reporting, and other necessary items.
• Customer Relationship Management: Understand customer needs, build relationships with key stakeholders within accounts, and articulate the benefits of point-of-care testing.
• Product Knowledge: Demonstrate a thorough understanding of key product attributes and conduct product demonstrations.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required:

• Bachelor's degree- preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field; Associate degree with relevant experience,
• 3 to 4 years of experience in the field.
• Multi-tasking: Manage multiple assignments across geographies.
• Planning and Prioritization: Strong organizational skills.
• Solution-Oriented: Provide solutions and contingency plans.
• Technical Skills: Proficiency in Microsoft Office and CRM (Salesforce).
• Travel: Willing to travel 75% of the time, including overnight travel. Eligible for a company car.
• Teamwork and Independence: Work independently and as a team member.
• Customer Service: Develop professional relationships and appropriate behavior.
• Self-Starter: Motivated by personal and team success.
• Communication: Convey information clearly and concisely.
• Problem-solving: Strong analytical and critical-thinking skills.
• Public Speaking: Confidently present to upper management.

Preferred Qualifications:

• Healthcare Knowledge: Familiarity with Emergency Departments, Free Standing Emergency Departments, and Urgent Care Centers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.