Payroll Implementation Specialist IV (WFN Enterprise)

adpinternalcareers; Parsippany-Troy Hills (NJ); On-site; USD 95,000 - 125,000; Full time

Job summary

ADP in Parsippany, NJ is seeking a Senior Implementation Specialist to lead client onboarding for product implementations. You will apply your project management expertise to deliver tailored configurations and ensure a smooth transition to our solutions.

The role requires 5+ years in B2B client service or systems integration, a high school diploma, and a bachelor's degree is preferred. Strong collaboration with cross-functional teams is essential to achieve client success.

Qualifications

• 5+ years of experience in a B2B client service or systems integration environment.
• High school diploma or equivalent in education and experience.
• Bachelor's degree preferred for role advancement.

Responsibilities

• Implement ADP solutions per client expectations and guidelines.
• Lead workflow as a subject matter expert within the group.
• Optimize system configurations and product upgrades with industry knowledge.
• Ensure client satisfaction and timely solution delivery.
• Collaborate with departments to load and convert client data as needed.
• Work within ADP's implementation methodology and timelines.
• Maintain accurate client setup and stay engaged through go-live.

Skills

Project management

Client relationship building

Autonomy

Teamwork

Education

High school diploma

Bachelor's degree

Job description

Unlock Your Career Potential: Implementation at ADP.Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring a Senior Implementation Specialist. In this position, you'll couple your expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.

RESPONSIBILITIES:

• Implement ADP's solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration
• Serve as a subject matter expert that can help lead the workflow of the group
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Resolve issues and provide solutions, with minimal direction on procedural matters
• Collaborate with various departments to load and convert (as required) client data to ADP's solutions
• Work within ADP's implementation methodology and timeliness using technology tools.
• Ensure accuracy of all aspects of client set up
• Remain engaged with client throughout implementation, until client is successfully running ADP solutions
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
• Provide input to management on process improvement and product enhancements
• Coach, mentor and may serve as escalation point for less-experienced implementation specialists
• Use influence and impact to help clients address and analyze their needs
• Participate in roundtables, focus groups, feedback sessions, etc. as appropriate

QUALIFICATIONS REQUIRED

• 5+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience

Preferred Qualifications:

• Payroll Implementation experience highly preferred for this role
• Autopay or Current Gen Workforce Now experience highly preferredfor this role
• Ability to work autonomously and manage one's own day highly preferredfor this role
• Bachelor's degree
• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Strong client relationship building skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills