Implementation Executive - UpMarket

adpinternalcareers; Virginia (MN); On-site; USD 100,000 - 130,000; Full time

Job summary

ADP is hiring an Implementation Executive to guide and coach your team, onboard small business clients, and implement ADP's payroll and HR solutions to ensure long-term client success—carrying ADP's service reputation in your hands.

Every day, you'll leverage project management and leadership expertise to set daily directions, ensure efficient operations, and create an engaging, productive work environment for your team. Strong client relations and clear communication are essential.

Qualifications

• 8 years of experience in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.
• A college degree is great but not required; relevant experience may substitute.

Responsibilities

• Onboard Clients: Create onboarding experiences for each product or service implementation.
• Implement ADP Technologies: Analyze systems, interfaces, and processes to implement solutions.
• Partner Internally: Collaborate with sales and customer service; share priorities and issues.
• Multi-Task - Communicate: Manage multiple time-sensitive follow-ups and share updates.
• Adhere to a daily schedule and handle high-volume inbound calls, especially during peak seasons.

Skills

Client service

Leadership

Project management

Job description

ADP is hiring an Implementation Executive.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Executive you will provide guidance, insight, and coaching to your team. Your client onboarding team will carry the ADP relationship forward after a sale and enable the first interaction between small business clients and ADP's industry-leading payroll and HR solutions. You and your team will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success -- carrying the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• ImplementADP Technologies.You will analyze existing systems, interface requirements, and business processes.You willincorporate new processes, tools, and approaches when recommendingand implementingtheADP solution.
• Partner Internally.Youwillinteract/collaborate with ADP associates in sales and customer service.You will exchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
• Multi-Task - Communicate.You will work on multiple time-sensitive follow-ups/projects at the same time.You will share essential information with clients and internal teams.
• Youadhere to a daily schedule and organize yourselfto deal with a high volume ofinbound calls.Daily phonetimemay increaseduring peakseasons,like at the close of the year.

TO SUCCEED IN THIS ROLE:

Required Qualifications:

• 8 years of experience working in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE:

• Workforce Now expertise highly preferred for this role
• Prior ADP Implementation leadership experience (Team Leader or Manager) highly preferredfor this role
• Proficient in the latest web technologies and working knowledge of various operating systems
• Certifications that may include Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training