Implementation Specialist III

adpinternalcareers; Town of Texas (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

ADP is seeking an Implementation Specialist III to onboard new clients and guide them in adopting ADP products and services. You will collaborate with sales and customer service teams to ensure solutions meet client needs and exceed expectations.

You will analyze client processes, implement new tools, and communicate effectively across the client project team while managing multiple time-sensitive tasks in a structured environment.

Qualifications

• 3+ years in a client service environment with at least 1 year in business consulting.
• College degree preferred but not required; relevant experience accepted.

Responsibilities

• Onboard new clients and ensure they are comfortable using ADP products and services.
• Analyze client needs, processes, and interfaces to tailor the ADP solution.
• Collaborate with sales and customer service teams to align priorities and timelines.
• Communicate clearly and concisely across multiple time-sensitive projects using MS Office.

Skills

Customer service

Analytical thinking

Project coordination

Time management

Communication skills

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

As an ImplementationSpecialist III, imagine yourself as part of the new client welcome committee ... but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. You make sure our products and services don't just deliver but exceed client expectations. And you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll feel you're making an impact and gain the knowledge and expertise to grow your career in the process.

What you can expect on a typical day:

• Consult with Clients to Deliver a Comprehensive ADP Solution. You will partner with clients to understand their business and related needs. You will guide and drive clients towards the best solution for their needs.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task - Communicate. Your ability to work on multiple time-sensitive follow-ups / projects at the same time is essential to succeeding in this role. You can clearly and concisely share essential information and you are comfortable and skilled in using Microsoft Office products.

TO SUCCEED IN THIS ROLE: Required Qualifications

• You have at least three years of experience working in a client service/customer service environment, with at least one year of business consulting experience.
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
  Experience noted above OR
  Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Experience in SBS Service or Implementation
• Bachelor's degree or equivalent in education and experience
• Experience working in a client/customer service environment
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Ability to work independently and provide solutions to the client
• Ability to influence client and guide the client to best solution to help resolve their client needs
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office