Implementation Consultant II - Key Accounts

apply; La Palma (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP is seeking an Implementation Consultant II – Key Accounts to guide clients through comprehensive ADP solutions, analyze business needs, and implement effective onboarding for products and services. You will collaborate with sales and customer service teams to ensure successful implementations while building lasting client relationships.

The role leverages your analytics and project management skills to simplify complex information, helping customers realize the full value of ADP solutions in

Qualifications

• At least 3 years of experience in a client service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, and business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solutions
• Build long term relationships and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Skills

Analytical skills

Time management

Communication skills

Client relationship

Learning agility

Critical thinking

Microsoft Office

Web technologies

Operating systems knowledge

Education

Bachelor's degree or equivalent in education and experience

Tools

Microsoft Office

Web technologies

Operating systems knowledge

Job description

**NOTE**: While the La Palma, CA, office is preferred, the hiring management team may be open to homeshored talent that is currently residing in the Greater Los Angeles area.

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant II – Key Accounts.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solutions
• Build long term relationships and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following:

• FPC certification highly preferred
• PEO Implementation experience/expertise highly preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence clients and guide them to best solution to help resolve their client needs
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office