Implementation Consultant

ECI Software Solutions, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

ECI Software Solutions, Inc. seeks an implementation consultant to lead customer engagements during software deployment. You will capture current and future business needs, perform gap analyses, and document reporting requirements.

You will implement the software following established methodologies, manage timelines and scope, and collaborate with the project team to ensure successful go-live and post-go-live consulting. Strong communication is essential.

Qualifications

• Bachelor's degree in accounting, supply chain, information systems, or equivalent.
• Master's degree preferred but not required.
• HB degree (Higher Vocational Education) in technical business administration or business informatics.
• 1–3 years of software implementation or consultation experience.
• Strong ERP product knowledge with understanding of manufacturing, operations, distribution, and finance.
• Ability to present complex concepts clearly to users with varying technical levels.
• Excellent written and verbal communication skills.

Responsibilities

• Lead customer sessions to document current and future initiatives, gaps, and analytics needs.
• Plan and execute implementation tasks within timeline, budget, scope, and delivery.
• Follow the ECI implementation methodology and coordinate with team lead or project manager.
• Perform requirements gathering, fit-gap analysis, system configuration, and data migration.
• Provide post-go-live consulting and deliver consulting recap and activity reports.
• Identify and escalate potential issues in coordination with project leadership.

Skills

ERP product knowledge

Presentation & communication

Education

Bachelor's Degree

Master's Degree

Tools

ERP software

Job description

Successfully implement M1 and provide ongoing consulting for customers utilizing an ECI Software Solution's software.

Be the primary representative and go-to resource for new customers implementing the ECI software solution.

Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.

Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.

Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:

• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer solutions based on complicated customer business requirements
• New process design and definition
• Pre-implementation system testing
• Concept validation and user acceptance testing
• Data migration and data formatting recommendations
• Go-live implementation tasks and post-go-live consulting
• Consulting recap/activity reporting
• Ensure timely and accurate project and time administration
• Identify and manage potential issues and escalations in coordination with the team lead or project manager.

Required Education

Bachelor’s Degree

Preferred Education (not required)

Master’s Degree

Degree Focus

Accounting, Supply Chain, Information Systems, or equivalent

Certifications

HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs

Years of Experience Required

1 – 3 years

Specialty/Industry Experience

Software implementation or consultation experience

Management Experience

N/A

Knowledge, Skills and Abilities Requirements

• Strong ERP product knowledge, ERP experience preferred
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.