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ECI Software Solutions seeks a Data Consultant Representative for the e-Automate product line. This role focuses on onboarding new customers, leading sessions to document business initiatives, data analytics needs, and ensuring timely and quality implementations.
You will collaborate with implementation consultants, project managers, and customers to deliver robust data-focused solutions and continuous process improvements across projects.
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The Position: Data Consultant Representative: e-Automate
The Data Consultant Representative’s primary responsibilities include onboarding new e-Automate customers as they transition their data from their current software to e-Automate and working with existing customers on post-implementation data focused projects. No matter the size or scope of a project, the Data Consultant Representative is responsible for ensuring our implementations stay on track and are delivered on time and with a level of excellence. Collaboration with the ECI Implementation Consultant, ECI Project Managers, customers and software partners is crucial to maintain project momentum and address obstacles to ensure the success of each project. Data Consultant Representatives are also encouraged to continually improve our processes, using learnings from each project to help reduce the time and effort involved in future implementations.
Be the primary representative and go-to resource for new customers implementing the ECI software solution.
Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
Requirements gathering through existing process reviews
Systems design and fit-gap analysis
System configuration and setup
Engineer solutions based on complicated customer business requirements
New process design and definition
Pre-implementation system testing
Concept validation and user acceptance testing
Data migration and data formatting recommendations
Go-live implementation tasks and post-go-live consulting
Consulting recap/activity reporting
Ensure timely and accurate project and time administration
Identify and manage potential issues and escalations in coordination with the Project Manager.
Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Awareness of the budget and the solution ECI sold the customer.
Strong ERP product knowledge, ERP experience preferred
Understand common industry business practices in manufacturing, operations, distribution, and finance
Ability to present complex technical concepts in a clear, concise manner tusers with varying levels of technical expertise via telephone and in-person
Excellent presentation and written/oral communication skills targeted to effectively present information tall customer role levels
E-Automate knowledge, E-Automate implementation experience helpful
Experience utilzing ETL tools for large data sets for both importing and exporting into/out of SQL databases
Experience with SQL
Strong Excel skills for transforming and manipulating data sets
Knowledge of project management tools such as Asana preferable