Client Services Product Delivery Leader

Intapp; New York (NY); On-site; USD 300,000 - 520,000; Full time

Job summary

Intapp's Product Delivery Leader role centers on ensuring complex engagements are executed with excellence. It owns business performance, client outcomes, and delivery quality, shaping Intapp's reputation as a trusted partner across legal, accounting, consulting, private capital, and real assets firms.

You will manage staffing, pricing, capacity planning, and risk to protect margins while aligning delivery with committed work.

Qualifications

• 15+ years delivering technology solutions to clients.
• 5-8 years in a senior leadership role at a SaaS or enterprise software company.
• Experience leading a professional services delivery organization.
• Ownership of a services P&L with margin and revenue forecasting.
• Track record of building estimation models and reusable accelerators.
• Experience remediating at-risk engagements and leading recovery.
• Commercial acumen across services scoping, pricing, and SOW.
• Experience serving professional firms in regulated industries and knowledge of enterprise SaaS implementations.
• Bachelor's degree or equivalent practical experience.
• Ability to travel up to 25%.

Responsibilities

• Own the Product Delivery P&L and translate targets into staffing and capacity decisions.
• Protect margin and anticipate delivery risk by addressing concessions, rework, and leakage.
• Ensure engagements have the right skills, experience, seniority, architecture support, and capacity, adjusting staffing as needed.
• Lead a high-performing team with clear expectations for quality, timeliness, and accountability.
• Hold delivery teams to the integrated project plan and manage risks before delays.
• Strengthen delivery expertise by owning estimation models and quality review gates.
• Be a trusted delivery partner to Sales by aligning on requirements, risk, and expertise.

Skills

Delivery leadership

P&L ownership

Staffing decisions

Risk management

Estimation models

Client relationship

Commercial acumen

Professional services experience

Education

Bachelor's degree or equivalent

Job description

Intapp's clients trust us to get complex implementations right, and the Product Delivery Leader is accountable for making sure we do. This leader owns the business performance, client outcomes, and delivery excellence of their organization, bringing deep product expertise to every engagement and ensuring the right capability and capacity are in place ahead of committed work. The role sits at the center of how Intapp earns and keeps its reputation as a delivery partner for legal, accounting, consulting, private capital, and real assets firms.

What You Will Do

• Own the Product Delivery P&L, translating revenue, margin, and utilization targets into staffing, pricing, and capacity decisions, while managing demand and capacity ahead of committed work.
• Protect margin and anticipate delivery risk by addressing what causes concessions, rework, and leakage, including estimation, staffing, quality, and execution, and by maintaining a forward-looking view of delivery health so you can act on risks to business performance before the quarter is decided.
• Ensure every engagement has the right skills, experience, seniority, architecture support, and capacity for its complexity and risk, and adjust staffing or leadership as engagements evolve.
• Lead a high-performing team by setting clear expectations for quality, timeliness, and accountability, managing performance directly, and developing and retaining strong talent.
• Hold delivery teams accountable to the integrated project plan, identify and remediate risk before it causes delays or escalations, and work with Delivery Management on portfolio health and recovery plans.
• Strengthen delivery expertise across the organization by owning estimation models and quality review gates, building reusable accelerators, and feeding recurring implementation issues back to Product and Engineering.
• Be a trusted delivery partner to Sales by engaging early on strategic and complex opportunities to align on requirements, risk, and expertise, balancing commercial responsiveness with disciplined commitments that protect client outcomes and delivery economics, and building credibility through predictable execution and referenceable clients who reinforce Intapp's value in the market.

What You Will Need

• 15+ years delivering technology solutions to clients, including 5-8 years in a senior leadership role at a SaaS or enterprise software company
• Experience leading a professional services delivery organization, including managing managers, with a record of hiring, developing, and retaining talent and addressing underperformance directly.
• Ownership of a services P&L or product-line financials, with fluency in margin, utilization, revenue forecasting, and revenue recognition.
• A track record of building estimation models and effort baselines, and of establishing delivery quality standards, review gates, and reusable accelerators across an engagement portfolio.
• Experience remediating at-risk engagements, identifying risk early, and leading recovery with clients and internal teams.
• Commercial acumen across services scoping, pricing, and statement of work authoring, with credibility as a delivery partner to sales.
• Experience serving professional firms in highly regulated industries, such as accounting, consulting, investment banking and advisory, legal, private capital, or real assets, and working knowledge of enterprise SaaS implementations, including configuration, integrations, and data migration.
• Bachelor's degree or equivalent practical experience
• Ability to travel up to [25]% for client and prospect meetings

What You Will Gain At Intapp

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.