Client Services Product Delivery Leader

Intapp; North Carolina; On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Wellness program

Flexible time off

Volunteer time off

Donation matching

Free lunches

Job summary

Intapp is seeking a Product Delivery Leader to own the business performance, client outcomes, and delivery excellence across engagements. You will ensure the right capabilities and capacity exist before committed work, and you will be the central driver of margin, staffing, and delivery health for complex client engagements with financial accountability.

You will lead a high-performing team, partner with Sales on complex opportunities, and build scalable processes and accelerators.

Qualifications

• 15+ years delivering technology solutions to clients.
• 5-8 years in a senior leadership role at a SaaS or enterprise software company.
• Experience leading a professional services delivery organization with managers.
• Ownership of services P&L or product-line financials with margins and revenue forecasting.
• Proven track record building estimation models and reusable accelerators.
• Experience remediating at-risk engagements and leading client recovery.
• Commercial acumen across services scoping, pricing, and SOA authoring.
• Experience serving professional firms in regulated industries and enterprise SaaS implementations.
• Ability to travel up to 25% for meetings.

Responsibilities

• Own the Product Delivery P&L, translating revenue, margin, and utilization targets into staffing and capacity decisions.
• Protect margin and address delivery risks by managing estimation, staffing, quality, and execution.
• Ensure engagements have the right skills, experience, and leadership for their complexity.
• Lead a high-performing team, setting expectations for quality, timeliness, and accountability.
• Hold delivery teams to the integrated project plan and manage risk before delays.
• Strengthen delivery expertise by owning estimation models, gates, and reusable accelerators.
• Be a trusted delivery partner to Sales, aligning on requirements and commitments.

Skills

P&L ownership

Delivery leadership

Staffing & capacity planning

Risk management

Client engagement

Estimation models

Commercial acumen

Education

Bachelor's degree or equivalent

Job description

Intapp's clients trust us to get complex implementations right, and the Product Delivery Leader is accountable for making sure we do. This leader owns the business performance, client outcomes, and delivery excellence of their organization, bringing deep product expertise to every engagement and ensuring the right capability and capacity are in place ahead of committed work. The role sits at the center of how Intapp earns and keeps its reputation as a delivery partner for legal, accounting, consulting, private capital, and real assets firms.

What You Will Do

• Own the Product Delivery P&L, translating revenue, margin, and utilization targets into staffing, pricing, and capacity decisions, while managing demand and capacity ahead of committed work.
• Protect margin and anticipate delivery risk by addressing what causes concessions, rework, and leakage, including estimation, staffing, quality, and execution, and by maintaining a forward-looking view of delivery health so you can act on risks to business performance before the quarter is decided.
• Ensure every engagement has the right skills, experience, seniority, architecture support, and capacity for its complexity and risk, and adjust staffing or leadership as engagements evolve.
• Lead a high-performing team by setting clear expectations for quality, timeliness, and accountability, managing performance directly, and developing and retaining strong talent.
• Hold delivery teams accountable to the integrated project plan, identify and remediate risk before it causes delays or escalations, and work with Delivery Management on portfolio health and recovery plans.
• Strengthen delivery expertise across the organization by owning estimation models and quality review gates, building reusable accelerators, and feeding recurring implementation issues back to Product and Engineering.
• Be a trusted delivery partner to Sales by engaging early on strategic and complex opportunities to align on requirements, risk, and expertise, balancing commercial responsiveness with disciplined commitments that protect client outcomes and delivery economics, and building credibility through predictable execution and referenceable clients who reinforce Intapp's value in the market.

What You Will Need

• 15+ years delivering technology solutions to clients, including 5-8 years in a senior leadership role at a SaaS or enterprise software company
• Experience leading a professional services delivery organization, including managing managers, with a record of hiring, developing, and retaining talent and addressing underperformance directly.
• Ownership of a services P&L or product-line financials, with fluency in margin, utilization, revenue forecasting, and revenue recognition.
• A track record of building estimation models and effort baselines, and of establishing delivery quality standards, review gates, and reusable accelerators across an engagement portfolio.
• Experience remediating at-risk engagements, identifying risk early, and leading recovery with clients and internal teams.
• Commercial acumen across services scoping, pricing, and statement of work authoring, with credibility as a delivery partner to sales.
• Experience serving professional firms in highly regulated industries, such as accounting, consulting, investment banking and advisory, legal, private capital, or real assets, and working knowledge of enterprise SaaS implementations, including configuration, integrations, and data migration.
• Bachelor's degree or equivalent practical experience
• Ability to travel up to [25]% for client and prospect meetings

What You Will Gain At Intapp

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.