Implementation Backend Engineer

FINBOA; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

IRA with Company Match

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

FINBOA in Houston, TX is seeking a Client Implementation Engineer (Back End) - Level 1 to support backend configuration, data workflows, and automation during client onboarding. You will configure batch processes, optimize queries, and collaborate with cross-functional teams to deliver reliable solutions.

The role requires 3+ years in customer-facing SaaS back-end support, strong SQL, Azure experience, and a proactive, detail-oriented mindset.

Qualifications

• High school diploma (required).
• 3+ years in customer-facing roles such as technical support or customer success.
• 2+ years of experience in a SaaS environment focusing on back-end support.
• Strong SQL skills, including writing and optimizing complex queries.
• Experience with Azure cloud services and implementing Azure-based solutions.
• Problem-solving and troubleshooting expertise with a keen attention to detail.
• Proficiency in task prioritization and agile methodologies.
• Excellent verbal and written communication skills.

Responsibilities

• Implementation Support: Configure and support back-end requirements for projects, including batch processing, data exporting/importing, and user acceptance testing (UAT).
• Collaboration: Partner with internal teams and clients to define and implement project-specific configurations.
• Compliance: Maintain compliance standards and manage change control processes for all implementation projects.
• Client Interaction: Communicate technical specifications, enhancements, and solutions to clients in a clear, approachable manner.
• Monitoring & Troubleshooting: Monitor batch processes, resolve errors promptly, and document software bugs for troubleshooting.
• Documentation: Develop and maintain technical documentation and contribute to the internal knowledge base.
• Resource Management: Use project management tools (e.g., Asana) to track tasks, timelines, and resource allocation.
• Cloud Deployment: Deploy and manage FINBOA solutions within Azure environments, ensuring compatibility with marketplace containerization.

Skills

SQL

Azure

Back-end development

Data integration

Troubleshooting

Agile methodologies

Communication

Education

Associate or Bachelor's degree or equivalent experience

Tools

Asana

Job description

Benefits:

• IRA with Company Match
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

We are actively hiring for a Client Implementation Engineer (Back-End) Level 1

The Client Implementation Engineer (Back End) - I supports the technical aspects of FINBOA’s client implementation projects, ensuring seamless integration and optimal performance during onboarding. This role involves database configuration, query optimization, and process automation, collaborating with cross-functional teams to deliver exceptional client experiences.

About FINBOA:

At FINBOA, we are revolutionizing the way financial institutions manage compliance and streamline operations. Our SaaS solutions are designed to simplify complex processes while delivering exceptional value to our clients. Join us as we empower banks and credit unions to achieve operational excellence and regulatory compliance.

Position Summary:

The Client Implementation Engineer (Back End) - I supports the technical aspects of FINBOA’s client implementation projects, ensuring seamless integration and optimal performance during onboarding. This role involves database configuration, query optimization, and process automation, collaborating with cross-functional teams to deliver exceptional client experiences.

Key Responsibilities:

• Implementation Support: Configure and support technical back-end requirements for projects, including batch processing, data exporting/importing, and user acceptance testing (UAT).
• Collaboration: Partner with internal teams and clients to define and implement project-specific configurations.
• Compliance: Maintain compliance standards and manage change control processes for all implementation projects.
• Client Interaction: Communicate technical specifications, enhancements, and solutions to clients in a clear, approachable manner.
• Monitoring & Troubleshooting: Monitor batch processes, resolve errors promptly, and document software bugs for troubleshooting.
• Documentation: Develop and maintain technical documentation and contribute to the internal knowledge base.
• Resource Management: Use project management tools (e.g., Asana) to track tasks, timelines, and resource allocation.
• Cloud Deployment: Deploy and manage FINBOA solutions within Azure environments, ensuring compatibility with marketplace containerization.

Required Skills & Qualifications:

• High school diploma (required).
• 3+ years in customer-facing roles, such as technical support or customer success.
• 2+ years of experience in a SaaS environment, focusing on back-end support.
• Strong SQL skills, including writing and optimizing complex queries.
• Experience with Azure cloud services and implementing Azure-based solutions.
• Problem-solving and troubleshooting expertise with a keen attention to detail.
• Proficiency in task prioritization and agile methodologies.
• Excellent verbal and written communication skills.

Preferred Skills & Qualifications:

• Associate or bachelor’s degree or equivalent experience and certifications.
• Experience in banking or fintech, especially familiarity with Reg E Dispute management processes.
• Experience with project management tools like Asana.

Success Metrics:

• Deliver reliable, tailored solutions to achieve high client satisfaction scores.
• Maintain a 95%+ on-time delivery rate for tasks and projects.
• Optimize batch processing, database performance, and automation workflows, reducing error rates by 20%.
• Proactively communicate with teams and clients to align on project goals.
• Use SQL and Azure knowledge to troubleshoot and enhance processes effectively.

Why Join FINBOA?

• Be part of a dynamic team at the forefront of innovation in the financial services industry.
• Enjoy opportunities for professional growth and development.
• Collaborate with passionate, skilled professionals in a supportive work environment.
• Make a meaningful impact on the success of financial institutions across the country.

FINBOA is an equal opportunity employer.

About FINBOA

FINBOA is a leading innovator in intelligent automation for community and regional banks and credit unions. Leveraging more than 30 years of experience, FINBOA has created software solutions to reduce compliance cost and reputational risk by bringing together digital transformation, regulatory compliance, process automation and customer experience. Headquartered in Houston, FINBOA engages in partnership with financial institutions across the U. S. to achieve targeted business outcomes and peace of mind.