Integrations - Systems Analyst # 619

Colonial Group; Southington (CT); Hybrid; USD 62,000 - 84,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition reimbursement

On-site fitness centers

Wellness incentives

Career coaching

DEIB initiatives

Financial planning assistance

Peer recognition

Job summary

COCC is seeking an Integrations Analyst I to join our Product Management team. This role blends customer service, technical aptitude, and project management to implement integration solutions and support clients across teams.

The ideal candidate has strong communication skills, basic SQL and API knowledge, and experience in a customer-facing role within financial technology. This hybrid position is based in Southington, CT.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in a customer facing role, ideally in fintech/banking.
• Strong communication skills across all levels of staff and management.
• Solid customer service and composure under pressure.
• Ability to explain system issues and resolutions clearly.
• Proven project management and collaboration abilities.
• Familiar with SQL, API concepts, and testing tools.

Responsibilities

• Resolve client issues and respond to assistance requests.
• Lead medium to large scale integration projects.
• Set up and configure new integrations in the API Management Platform.
• Gather data to understand functional and technical requirements.
• Apply business process knowledge to align needs with capabilities.
• Interface with end users to provide detailed support.
• Document and maintain internal processes and records.
• Participate in training and stay updated on industry trends.
• Support disaster recovery activities when required.
• Perform QA and customer acceptance testing activities.

Skills

Customer facing

Communication

SQL

API knowledge

Project management

Time management

Technical aptitude

Analytical skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Postman

SOAPUI

Job description

What we need…

COCC is seeking an Integrations Analyst I to join our Product Management team. This role is ideal for someone who enjoys working across teams, solving technical and business challenges, supporting clients, and helping implement integration solutions. Success in this position requires a combination of customer service, technical aptitude, analytical thinking, and project management skills.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Resolve issues and respond to client requests for assistance
• Assist with the implementation of products newly adopted by clients
• Lead medium to large scale integration projects
• Set up and configure new integrations within the API Management Platform
• Gather and review data and information necessary to understand functional and technical implementation requirements
• Apply business process expertise to align client needs with system capabilities
• Interface directly with end users to provide detailed support
• Manage open issues through documentation, prioritization, escalation, and resolution planning
• Coach peers and new hires to improve processes and customer satisfaction
• Document internal processes used to support and maintain systems
• Maintain current process documentation
• Maintain records related to system issues, support activities, and department tracking
• Participate in training opportunities to stay informed of industry changes and trends
• Support disaster recovery activities when requiredAccurately track project time
• Perform Quality Assurance and Customer Acceptance Testing activities
• Assist with release documentation development and Developer Portal updates
• Support other business areas as needed based on skills and knowledge
• Participate in special projects and miscellaneous assignments that support team success

What you’ll bring…

• Bachelor’s degree or equivalent work experience
• Experience in a customer facing role, preferably within a financial technology or banking environment
• Ability to communicate effectively with all levels of staff and management verbally and in writing
• Excellent customer service skills
• Ability to maintain composure when handling dissatisfied customers
• Ability to represent the organization while communicating system issues and deficiencies to customers
• Team oriented mindset with strong interpersonal and collaboration skills
• Advanced computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to understand complex issues and determine appropriate resolutions
• Strong verbal and written communication skills
• Basic SQL query writing capability
• Basic API knowledge and familiarity with testing tools such as POSTMAN and SOAPUI
• Strong project management skills
• Strong time management skills
• Strong technical aptitude
• Advanced analytical skills

The salary range for this job is $62,100-$84,100K per year. This is a hybrid position in Southington, CT.