Implementation Analyst

Confience; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Profit Sharing

Meal allowance

Food allowance

Gympass

Job summary

Labsoft is seeking a Junior Implementation Analyst to join our team and support implementation projects from requirements through training. You will map processes, configure systems, and validate extensions while engaging with clients and internal teams.

The role emphasizes data analysis, reporting, and clear communication. Strong Excel, English, and collaborative skills are essential for success in a fast-paced environment.

Qualifications

• Bachelor’s degree in Chemistry, Biology, or a related field.
• Experience with laboratory routines and processes.
• Intermediate Excel skills.
• Advanced or fluent English.
• Strong data analysis and report-writing skills.
• Strong communication and teamwork skills.
• Good presentation and training skills for user training.
• Proactive and organized.

Responsibilities

• Assist with mapping and documenting processes.
• Configure systems using client or internal information.
• Set up client testing and production environments.
• Validate and deploy extensions within the client environment.
• Prepare and conduct client training sessions.
• Provide support to clients and internal staff with guidance.
• Improve implementation processes and procedures.
• Collaborate with project teams for successful execution.

Skills

Excel

English (Advanced)

Data analysis

Report writing

Communication

Teamwork

Presentation

Training

Organized

Education

Bachelor's degree in Chemistry, Biology, or related field

Tools

Lab software

Job description

We are looking for a professional who is passionate about implementation projects and eager to grow and develop in this area. If you identify with these qualities and are looking for a challenging opportunity to put your knowledge into practice, we would love to have you join our team as a Junior Implementation Analyst.

• Assist with mapping and documenting processes.
• Configure the system using technical information provided by clients or internal stakeholders.
• Configure client testing and production environments to enable the use of system features and resources.
• Validate and deploy extensions developed within the client environment, ensuring they are ready for presentation and use.
• Prepare and conduct training sessions for clients and other company employees.
• Provide support to internal and external clients by providing information and guidance on matters related to the area of expertise.
• Ensure greater user engagement with Labsoft’s services and products.
• Guide clients in identifying and purchasing equipment and infrastructure installation services required to support the systems provided.
• Research, compile, develop, and share up-to-date information with relevant stakeholders.
• Analyze and investigate system issues, failures, and logs.
• Identify and propose process and procedure improvements related to the implementation process.
• Collaborate with other project team members and cross-functional teams to ensure the necessary technical understanding and alignment for successful project execution.
• Study and analyze the impacts and applications of system resources resulting from configuration changes.
• Propose and develop initiatives aligned with strategic guidelines, including work plans and budgets.
• Follow the department’s and company’s methodologies, standards, policies, and procedures.
• Delegate and manage tasks for assistants and interns to support and streamline activities.
• Perform other duties related to the implementation and customer support processes, as assigned by the supervisor.

Bachelor’s degree in Chemistry, Biology, or a related field.

Experience working with laboratory routines and processes.

Intermediate Excel skills.

Advanced or fluent English.

Strong data analysis and report-writing skills.

Strong communication and teamwork skills.

Good presentation and training skills for user training.

Proactive and organized.

Basic knowledge of ISO/I

• Medical Insurance
• Profit Sharing
• Meal allowance
• Food allowance
• Gympass
• And other benefits