Remote Healthcare Tech Customer Support Specialist

PracticeTek; Northern (KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonuses or equity possible

Job summary

Gaidge, a leading orthodontic performance platform, is seeking a Customer Support Specialist to help practices get the most value from our software.

You'll troubleshoot, document cases, and guide clients through workflows, collaborating with internal teams to surface trends and feedback. Ideal candidates have 2+ years in orthodontics or related software support, strong communication, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• 2+ years in an orthodontic practice or equivalent software support experience.
• Experience with integration partner systems such as Tops, Cloud9, Dolphin, OrthoTrac, or Edge Cloud.
• Strong troubleshooting, documentation, and communication skills.

Responsibilities

• Deliver excellent customer support via phone, email, and web channels with professionalism and empathy.
• Troubleshoot, resolve software and workflow issues, including multi-step problems.
• Document cases thoroughly in the ticketing system and ensure clear follow-through.
• Provide best-practice guidance and product recommendations to improve adoption and outcomes.
• Collaborate with internal teams to surface trends and feedback for product improvement.

Skills

Orthodontic practice experience

Software support experience

Troubleshooting

Verbal and written communication

Time management

Tools

Tops

Cloud9

Dolphin

OrthoTrac

Edge Cloud

Job description

Gaidge, a leading orthodontic performance platform, is seeking a Customer Support Specialist to help practices get the most value from our software.

You'll troubleshoot, document cases, and guide clients through workflows, collaborating with internal teams to surface trends and feedback. Ideal candidates have 2+ years in orthodontics or related software support, strong communication, and the ability to handle multiple priorities in a fast-paced environment.